The Speedpass+™ app FAQs
Why is Speedpass+™ App transitioning to the Esso and Mobil™ App on or after November 29, 2023?
When the Speedpass+™ app launched in 2017, it was Canada’s first mobile fuel payment and loyalty app providing Canadians with a new convenient and secure way to pay for their fuel at Esso™ and Mobil™ stations. The Speedpass+™app technology is approaching end of life, and we will transition to the Esso and Mobil™ App on or after November 29th, 2023.
As a loyal Speedpass+™ user, we do hope you will continue to fuel at Esso™ and Mobil™ locations experiencing the Esso and Mobil™ App.
Do I need to upgrade the Speedpass+™ app immediately?
No. Speedpass+™ app will be available for use until the release of the upgraded Esso and Mobil™ App on or after November 29th, 2023. You will need to continue using the Speedpass+™ app until the Esso and Mobil ™ App upgrade is released in app stores.
Do I need to manually update Speedpass+™ on or after November 29, 2023?
If you have your setting preferences to auto-update your apps, you won´t need to take any extra steps. Your Speedpass+™ app will automatically update as the Esso and Mobil™ App on or after November 29, 2023.
If your preferences are configured for manual apps updates, you will need to update the Speedpass+™app on or after November 29, 2023 to have the latest version (the Esso and Mobil™ App). You can quickly update the Speedpass+™ app going to the Google Play Store for Android or App Store for Apple.
Will the Speedpass+™ app still work after the Esso and Mobil™ App release?
Once the Esso and Mobil™ App is released on or after November 29, 2023 the previous version of the Speedpass+™ app will stop working. Unless you upgrade to the Esso and Mobil™App, you will not be able to use the Speedpass+™ app. We encourage you to review your app store on or after November 29, 2023 to confirm you have the latest version of our payment and loyalty app.
What will happen to my Payments information during the transition from Speedpass+™ to the Esso and Mobil™ App?
Updates on your payments preferences made on Speedppass+™ account 22 days prior to the release of the Esso and Mobil™ app on or after November 29, 2023, will not be migrated to the Esso and Mobil™ app.
Active Speedpass+™ app accounts over the last 2 years will be converted to accounts on the Esso and Mobil™ App, and previously linked credit cards will remain available in the Esso and Mobil™ App. You will see your credit cards linked to your Esso and Mobil™ App once you complete the sign in process on the Esso and Mobil™ App.
Please note that your “default” payment card selection on the Speedpass+™ app will not be part of the transition process to the Esso and Mobil™ App.
Can I create a Speedpass+™ app account before transitioning to the Esso and Mobil™ app?
You will be able to create a Speedpass™ app account during the transition.
Please note that Speedpass+™ accounts created in the period of 22 days prior to the release of the Esso and Mobil™ app on or after November 29, 2023, will not be part of the migration to the Esso and Mobil™ app.
The Speedpass+ app is available in the App Store for iPhones, or from Google Play™ for Android phones.
At this time, the Speedpass+ app accepts Visa credit card, MasterCard credit card, American Express credit card, Esso and Mobil Gift Cards, Apple Pay or Google Pay™ mobile wallets.
Launch the Speedpass+ app. Tap the menu button in the top left corner of the screen, then tap “My Account” and select the “Wallet” tab. Tap on "Payment Methods" and then tap “Add a Credit Card."
The Speedpass+ app is a mobile payment application that you can install on your smartphone in order to pay for Synergy fuel and car washes at participating Esso and Mobil stations across Canada.
The Speedpass+ app can be used at participating Esso and Mobil stations across Canada.
The Speedpass+ app and the Speedpass key tag are two separate programs. The Speedpass+ app allows customers to pay for Synergy fuel using a smartphone, while the Speedpass key tag is a “touchless” payment device using a physical key tag to pay for Synergy fuel.
On the top left corner of the homepage you will see three horizontal lines. This is the Menu tab. Tapping this will take you to a list of navigational options.
Not all Esso- or Mobil-branded stations in Canada currently accept the Speedpass+ app. For the most current information of where the Speedpass+ app is accepted, refer to "Find Station" within the Speedpass+ app. The map will automatically update to show locations fitting your criteria. Or, go to the esso.ca/speedpassplus website for more information.
Once you have registered and onboarded at least one payment card, open the Speedpass+ app and select “Pay for fuel”. Then complete the simple transaction process on your smartphone.
Imperial takes privacy very seriously, so your location will never be used without your permission. The Speedpass+ app obtains your location from your mobile phone through its geo-location feature. If your location-based services are turned on, the Speedpass+ app will be able to use it to identify which station you are at. If your location-based services are turned off, or there are network issues, you will be prompted to scan the QR code on the pump.
The Speedpass+ app will direct you to scan the QR code on the pump to determine your location.
When you are directed to scan the QR code, your phone’s camera will open automatically in the Speedpass+ app. Hold your phone two inches away from the pump, and centre the QR code on your screen. The app will scan the code once it's in view.
The Speeedpass+ app must be able to access the camera on your mobile phone in order to scan and read the QR code. Please ensure that this functionality is turned on when completing transactions.
Yes. You will be prompted to select a pump number. The next step is to authorize the pump.
Select as you normally would on the pump.
No. The Speedpass+ app does not use your phone number.
Yes, you will need a data plan to use the app.
Tap the menu button in the top left of the screen and select "History" to display all of your receipts. You can also choose how you would like to receive receipts by tapping the menu and selecting "My Account"; under "Settings" you will see the option to receive receipts via email, printed or both.
You can email us directly from the home screen; simply tap on the Menu button in the top left corner and then select "Email Us" (email@example.com). Alternatively, you may call us at 1-877-230-8344.
Each credit card company has its own rules to protect its consumers from potential fraud. If you receive a decline message from the Speedpass+ app, please try contacting your credit card company.
At this time, debit payment is not available on the Speedpass+ app.
At this time, the Speedpass+ app does not accept Esso and Mobil Business Cards.
No. When using the Speedpass+ app, you can only purchase a car wash in conjunction with fuel.
No. The Speedpass+ app is an innovative and convenient new way to pay for fuel. It is a different program from the Speedpass key tag that stores your loyalty information and car wash codes all in one secure place.
You will only need one account as you can onboard multiple payments cards along with your loyalty cards to the account.
You can only use one credit card or Esso and Mobil Gift Card per transaction using the Speedpass+ app.
How do I earn PC Optimum™ points when I use the Speedpass+ app?
When you sign up for Speedpass+ app, you can earn PC Optimum™ points when making qualifying purchases at participating Esso and Mobil stations. Simply add the loyalty program to your Speedpass+ account and start earning PC Optimum™ points for great rewards.
Yes. At Esso or Mobil stations that do not accept the Speedpass+ app, you will need to swipe your PC Optimum™ card in order to collect PC Optimum™ points. The PC Optimum™ barcode is also stored within the Speedpass+ app, which can be scanned when paying in-store.
If you are paying at the pump, you cannot use the Speedpass+ app to redeem at this time. We anticipate this option being available in the future.
Yes. You can use your Speedpass+ app to earn PC Optimum™ points in-store. You can scan the digital barcode of the PC Optimum™ card that is displayed in the Speedpass+ app, and then present your payment method for your purchases.
On the home screen of the app, tapping the card icon in top right hand corner of the app will display the Loyalty card images. You can also view your Loyalty cards by tapping the menu button then "Loyalty".
If you have added an Esso Extra card to the Speedpass+ app, your Esso Extra card barcode will still be available in the Speedpass+ app until April 30, 2022 at 11:59:59 p.m. local time. If you are converting your points in-store, when you are asked for the Esso Extra account that you would like to transfer the points from, you can present the barcode in your Speedpass+ app.
Why do I receive an error message when I attempt to onboard my Esso Extra number so I can use it to convert my points?
Your error message could be triggered by any of the following:
- Esso Extra card not registered: Verify that your Esso Extra card is registered by visiting www.essoextra.com/pages/register_your_card.aspx. Ensure you have entered all of the information correctly and verify that all of the mandatory fields are completed.
- Entering an Esso Extra member number: Ensure you are entering the 18-digit Esso Extra member number printed on the front of your card that starts with 601777.
- Expired Esso Extra Card: If you have not used your Esso Extra card in the last 12 months your card may be inactive.
Yes. All Speedpass+ app users can continue to earn PC Optimum™ points along with the points already being received from your credit cards, excluding PC® Mastercard® and PC Money™ Account transactions, which already include earning PC Optimum™ points. No additional loyalty cards can be used in the same transaction when a PC® Mastercard® or PC Money™ Account is used as payment.
Yes. The PC® Mastercard® automatically doubles as your payment card and PC Optimum™ loyalty card. With the PC® Mastercard®, you will earn PC Optimum™ points on eligible products when you pay with the Speedpass+ app at participating Esso and Mobil stations.
If you add your PC Money™ Account to your Speedpass+ app and use it to pay at the pump at participating Esso and Mobil stations, you will earn 10 PC Optimum™ points for every $1 spent. You will also earn the additional PC Optimum™ points per litre or dollar spent on car wash purchases available to all PC Optimum™ members.
No. To earn PC Optimum™ points with your PC® Mastercard® or PC Money™ Account, please use your PC® Mastercard® or PC Money™ Account as a payment method.
The Speedpass+ app has security standards in place to ensure all data is kept private and secure. The initial set-up process includes customer authentication steps to confirm the validity of the customer and credit card. You can also add an optional Security Code (Passcode) by going to "My Account" then "Settings" which will be prompted every time you pay for fuel initiated from the Speedpass+ app on your phone. If you are using the Apple Watch app, you will not be prompted for the passcode to pay for fuel.
Independent research has shown that smartphone technology can be used safely for pump payment. We don’t recommend making calls while fueling your vehicle.
All your information is stored in a secure environment.
Ensure that you have the Speedpass+ app on your Apple Watch. On your phone, you must have a valid Speedpass+ account with a valid method of payment. For optimal performance, we recommend you use the latest Apple Watch OS.
Ensure that you are signed into a Speedpass+ account with a valid method of payment on your phone. At the pump, open the Speedpass+ app on your Apple Watch and click “Pay for Fuel”.
You must have your phone within bluetooth proximity to the Apple Watch. You must have the Speedpass+ app downloaded and signed into your Speedpass+ account on your phone in order to pay for fuel using the Speedpass+ app with your Apple Watch.
When using the Apple Watch to pay for fuel, you will only be able to use your default payment method. If you want to change the default method of payment, you need to change your payment method default in the My Account / Wallet / Payment Methods section of the Speedpass+ app on your phone.
The Speedpass+ Apple Watch app will use your default loyalty in the Speedpass+ phone app. If you want to change the default loyalty, you need to change your loyalty default in the My Account / Wallet / Loyalty section of the Speedpass+ app on your phone.
The Speedpass+ Apple Watch app will use your default Fuel Discount card in the Speedpass+ phone app. If you want to change the default Fuel Discount card, you need to change your Fuel Discount card default in the My Account / Wallet / Fuel Discount Cards section of the Speedpass+ app on your phone.
The Apple Watch with the Speedpass+ app works best with the latest Apple Watch OS. Please update your Apple Watch OS to help reduce performance delays.
The Speedpass+ app accepts Apple Pay and Google Pay™ mobile wallets as a payment method.
The Speedpass+ app accepts Apple Pay or Google Pay™ mobile wallets that are linked to a Visa credit card, MasterCard credit card, or American Express\U00ae3 credit card.
Currently, the Speedpass+ app does not support debit cards, including debit cards on mobile wallets, Visa debit, and Mastercard debit.
Your bank/device support centers (Apple, Google) are ready to help you with any issue you may encounter when adding credit cards to your mobile wallet on your device. Please contact your applicable support center for assistance.
Unfortunately, this feature is not available at this time.
You can earn PC Optimum points on qualifying purchases at participating Esso and Mobil stations by simply adding your PC Optimum card to your Speedpass+ account. When you are ready to authorize the pump from the Speedpass+ app, select PC Optimum loyalty with the mobile wallet for payment.
If you cannot find the answer you are looking for in the above list of questions, please contact us below.