The Speedpass+™ app FAQs

What types of phones run the Speedpass+ app?
The Speedpass+ app is available in the App Store for iPhones, or from Google Play™ for Android phones.
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What payment types will the Speedpass+ app accept?
At this time, the Speedpass+ app accepts Visa credit card, MasterCard credit card, American Express\U00ae3 credit card, Esso and Mobil Gift Cards, Apple Pay or Google Pay™ mobile wallets.
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How do I add a credit card?
Launch the Speedpass+ app. Tap the menu button in the top left corner of the screen, then tap “My Account” and select the “Wallet” tab. Tap on "Payment Methods" and then tap “Add a Credit Card."
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What is the Speedpass+ app?
The Speedpass+ app is a mobile payment application that you can install on your smartphone in order to pay for Synergy fuel and car washes at participating Esso and Mobil stations across Canada.
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Where can I use the Speedpass+ app?
The Speedpass+ app can be used at participating Esso and Mobil stations across Canada.
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Is the Speedpass+ app the same as the Speedpass™ key tag?
The Speedpass+ app and the Speedpass key tag are two separate programs. The Speedpass+ app allows customers to pay for Synergy fuel using a smartphone, while the Speedpass key tag is a “touchless” payment device using a physical key tag to pay for Synergy fuel.
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How do I get to the main menu of the Speedpass+ app?
On the top left corner of the homepage you will see three horizontal lines. This is the Menu tab. Tapping this will take you to a list of navigational options.
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Can the Speedpass+ app be used across Canada?
Not all Esso- or Mobil-branded stations in Canada currently accept the Speedpass+ app. For the most current information of where the Speedpass+ app is accepted, refer to "Find Station" within the Speedpass+ app. The map will automatically update to show locations fitting your criteria. Or, go to the esso.ca/speedpassplus website for more information.
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How do I pay for fuel using the Speedpass+ app?
Once you have registered and onboarded at least one payment card, open the Speedpass+ app and select “Pay for fuel”. Then complete the simple transaction process on your smartphone.
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How does the Speedpass+ app know my location?
Imperial takes privacy very seriously, so your location will never be used without your permission. The Speedpass+ app obtains your location from your mobile phone through its geo-location feature. If your location-based services are turned on, the Speedpass+ app will be able to use it to identify which station you are at. If your location-based services are turned off, or there are network issues, you will be prompted to scan the QR code on the pump.
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What if the app doesn't recognize my location?
The Speedpass+ app will direct you to scan the QR code on the pump to determine your location.
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How do I scan the QR code?
When you are directed to scan the QR code, your phone’s camera will open automatically in the Speedpass+ app. Hold your phone two inches away from the pump, and centre the QR code on your screen. The app will scan the code once it's in view.
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How does the QR code work?
The Speeedpass+ app must be able to access the camera on your mobile phone in order to scan and read the QR code. Please ensure that this functionality is turned on when completing transactions.
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Do I still need to select my pump number when scanning the QR code?
Yes. You will be prompted to select a pump number. The next step is to authorize the pump.
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How do I select my grade of fuel?
Select as you normally would on the pump.
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Does the Speedpass+ app use my phone number?
No. The Speedpass+ app does not use your phone number.
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Do I need a data plan to use the Speedpass+ app?
Yes, you will need a data plan to use the app.
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Where is my receipt stored in the app?
Tap the menu button in the top left of the screen and select "History" to display all of your receipts. You can also choose how you would like to receive receipts by tapping the menu and selecting "My Account"; under "Settings" you will see the option to receive receipts via email, printed or both.
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Why does my receipt print when I purchase a car wash?
A receipt is automatically printed at the pump when a car wash is purchased.
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How can I contact Speedpass+ Customer Care about a general Speedpass+ app question or a technical question?
You can email us directly from the home screen; simply tap on the Menu button in the top left corner and then select "Email Us" (speedpass.plus.canada@exxonmobil.com). Alternatively, you may call us at 1-877-230-8344.
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Why did the Speedpass+ app decline the authorization of my fuel purchase?
Each credit card company has its own rules to protect its consumers from potential fraud. If you receive a decline message from the Speedpass+ app, please try contacting your credit card company.
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Can I enroll my debit account for payment within the Speedpass+ app?
At this time, debit payment is not available on the Speedpass+ app.
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Does the Speedpass+ app accept the Esso and Mobil Business Fleet Card?
At this time, the Speedpass+ app does not accept Esso and Mobil Business Cards.
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Can I buy a car wash by itself?
No. When using the Speedpass+ app, you can only purchase a car wash in conjunction with fuel.
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Does the Speedpass+ app sync with my Speedpass key tag?
No. The Speedpass+ app is an innovative and convenient new way to pay for fuel. It is a different program from the Speedpass key tag that stores your loyalty information and car wash codes all in one secure place.
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Can I have multiple Speedpass+ app accounts?
You will only need one account as you can onboard multiple payments cards along with your loyalty cards to the account.
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Can I use multiple payment cards (credit cards & Esso and Mobil Gift Cards) in a single transaction?
You can only use one credit card or Esso and Mobil Gift Card per transaction using the Speedpass+ app.
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How do I earn PC Optimum™ points when I use the Speedpass+ app?
When you sign up for Speedpass+ app, you can earn PC Optimum™ points when making qualifying purchases at participating Esso and Mobil stations. Simply add the loyalty program to your Speedpass+ account and start earning PC Optimum™ points for great rewards.

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Do I still need to keep my PC Optimum™ card?
Yes. At Esso or Mobil stations that do not accept the Speedpass+ app, you will need to swipe your PC Optimum™ card in order to collect PC Optimum™ points. The PC Optimum™ barcode is also stored within the Speedpass+ app, which can be scanned when paying in-store.
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Can I use my Speedpass+ app to redeem my PC Optimum™ points at Esso stations?
If you are paying at the pump, you cannot use the Speedpass+ app to redeem at this time. We anticipate this option being available in the future.
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Can I use the Speedpass+ app to collect PC Optimum™ points even if I don’t pay with my Speedpass+ app?
Yes. You can use your Speedpass+ app to earn PC Optimum™ points in-store. You can scan the digital barcode of the PC Optimum™ card that is displayed in the Speedpass+ app, and then present your payment method for your purchases.
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How do I display the barcode image of my loyalty card within the app?
On the home screen of the app, tapping the card icon in top right hand corner of the app will display the Loyalty card images. You can also view your Loyalty cards by tapping the menu button then "Loyalty".
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Can I convert my Esso Extra points to PC Optimum™ points with the Speedpass+ app?
If you have added an Esso Extra card to the Speedpass+ app, your Esso Extra card barcode will still be available in the Speedpass+ app until April 30, 2022 at 11:59:59 p.m. local time. If you are converting your points in-store, when you are asked for the Esso Extra account that you would like to transfer the points from, you can present the barcode in your Speedpass+ app.
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Why do I receive an error message when I attempt to onboard my Esso Extra number so I can use it to convert my points?
Your error message could be triggered by any of the following:

  • Esso Extra card not registered: Verify that your Esso Extra card is registered by visiting www.essoextra.com/pages/register_your_card.aspx. Ensure you have entered all of the information correctly and verify that all of the mandatory fields are completed.
  • Entering an Esso Extra member number: Ensure you are entering the 18-digit Esso Extra member number printed on the front of your card that starts with 601777.
  • Expired Esso Extra Card: If you have not used your Esso Extra card in the last 12 months your card may be inactive.
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Can I continue to earn PC Optimum™ points in addition to the points already being received from my credit card?
Yes. All Speedpass+ app users can continue to earn PC Optimum™ points along with the points already being received from your credit cards, excluding PC® Mastercard® and PC Money™ Account transactions, which already include earning PC Optimum™ points. No additional loyalty cards can be used in the same transaction when a PC® Mastercard® or PC Money™ Account is used as payment.
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I am a PC® Mastercard® member; will I earn PC Optimum™ points when I use the PC® Mastercard® to pay using my Speedpass+ app?
Yes. The PC® Mastercard® automatically doubles as your payment card and PC Optimum™ loyalty card. With the PC® Mastercard®, you will earn PC Optimum™ points on eligible products when you pay with the Speedpass+ app at participating Esso and Mobil stations.
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I am a PC Money™ Account member; will I earn PC Optimum™ points when I use the PC Money™ Account to pay using my Speedpass+ app at participating Esso and Mobil stations?
If you add your PC Money™ Account to your Speedpass+ app and use it to pay at the pump at participating Esso and Mobil stations, you will earn 10 PC Optimum™ points for every $1 spent. You will also earn the additional PC Optimum™ points per litre or dollar spent on car wash purchases available to all PC Optimum™ members.
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Can I use the PC Optimum™ account associated with my PC® Mastercard® or PC Money™ Account in the Speedpass+ app to earn PC Optimum™ points, but pay with a different payment card?
No. To earn PC Optimum™ points with your PC® Mastercard® or PC Money™ Account, please use your PC® Mastercard® or PC Money™ Account as a payment method.
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How secure is the app?
The Speedpass+ app has security standards in place to ensure all data is kept private and secure. The initial set-up process includes customer authentication steps to confirm the validity of the customer and credit card. You can also add an optional Security Code (Passcode) by going to "My Account" then "Settings" which will be prompted every time you pay for fuel initiated from the Speedpass+ app on your phone. If you are using the Apple Watch app, you will not be prompted for the passcode to pay for fuel.
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Is it safe to use my cell phone at the pump?
Independent research has shown that smartphone technology can be used safely for pump payment. We don’t recommend making calls while fueling your vehicle.
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How is my credit card information stored on the Speedpass+ app?
All your information is stored in a secure environment.
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How do I set up the Apple Watch with the Speedpass+ app?
Ensure that you have the Speedpass+ app on your Apple Watch. On your phone, you must have a valid Speedpass+ account with a valid method of payment. For optimal performance, we recommend you use the latest Apple Watch OS.
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How can I pay for fuel using the Apple Watch with the Speedpass+ app?
Ensure that you are signed into a Speedpass+ account with a valid method of payment on your phone. At the pump, open the Speedpass+ app on your Apple Watch and click “Pay for Fuel”.
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Do I need to have my phone with me to pay for fuel using the Apple Watch with the Speedpass+ app?
You must have your phone within bluetooth proximity to the Apple Watch. You must have the Speedpass+ app downloaded and signed into your Speedpass+ account on your phone in order to pay for fuel using the Speedpass+ app with your Apple Watch.
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Can I change my method of payment from the Speedpass+ watch app?
When using the Apple Watch to pay for fuel, you will only be able to use your default payment method. If you want to change the default method of payment, you need to change your payment method default in the My Account / Wallet / Payment Methods section of the Speedpass+ app on your phone.
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Can I earn Esso Extra or PC Optimum points when I use my Speedpass+ app through my Apple Watch?
The Speedpass+ Apple Watch app will use your default loyalty in the Speedpass+ phone app. If you want to change the default loyalty, you need to change your loyalty default in the My Account / Wallet / Loyalty section of the Speedpass+ app on your phone.
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Can I use my Speedpass+ watch app with a Fuel Discount card (e.g. Price Privileges card)?
The Speedpass+ Apple Watch app will use your default Fuel Discount card in the Speedpass+ phone app. If you want to change the default Fuel Discount card, you need to change your Fuel Discount card default in the My Account / Wallet / Fuel Discount Cards section of the Speedpass+ app on your phone.
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What if I am having performance delays using the Apple Watch with the Speedpass+ app?
The Apple Watch with the Speedpass+ app works best with the latest Apple Watch OS. Please update your Apple Watch OS to help reduce performance delays.
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What mobile wallets does the Speedpass+™ app accept?
The Speedpass+ app accepts Apple Pay and Google Pay™ mobile wallets as a payment method.
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Which credit cards are supported by mobile wallets within the app?
The Speedpass+ app accepts Apple Pay or Google Pay™ mobile wallets that are linked to a Visa credit card, MasterCard credit card, or American Express\U00ae3 credit card.
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Which debit cards are supported by mobile wallets within the app?
Currently, the Speedpass+ app does not support debit cards, including debit cards on mobile wallets, Visa debit, and Mastercard debit.
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What should I do if I need help adding a credit card to a mobile wallet?
Your bank/device support centers (Apple, Google) are ready to help you with any issue you may encounter when adding credit cards to your mobile wallet on your device. Please contact your applicable support center for assistance.
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Can I use a mobile wallet within the Speedpass+ app to make purchases in-store?
Unfortunately, this feature is not available at this time.
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I am a PC Financial Mastercard® member; will I earn PC Optimumpoints when I use the PC Financial Mastercard® in my mobile wallet (e.g. Apple Pay or Google Pay™) to pay using my Speedpass+ app?
You can earn PC Optimum points on qualifying purchases at participating Esso and Mobil stations by simply adding your PC Optimum card to your Speedpass+ account. When you are ready to authorize the pump from the Speedpass+ app, select PC Optimum loyalty with the mobile wallet for payment.
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