The Speedpass+™ app FAQs
The Speedpass+ app is available in the App Store for iPhones, or from Google Play™ for Android phones.
At this time, the Speedpass+ app accepts Visa credit card, MasterCard credit card, American Express\U00ae3 credit card, Esso and Mobil Gift Cards, Apple Pay or Google Pay™ mobile wallets.
Launch the Speedpass+ app. Tap the menu button in the top left corner of the screen, then tap “My Account” and select the “Wallet” tab. Tap on "Payment Methods" and then tap “Add a Credit Card."
The Speedpass+ app is a mobile payment application that you can install on your smartphone in order to pay for Synergy fuel and car washes at participating Esso and Mobil stations across Canada.
The Speedpass+ app can be used at participating Esso and Mobil stations across Canada.
The Speedpass+ app and the Speedpass key tag are two separate programs. The Speedpass+ app allows customers to pay for Synergy fuel using a smartphone, while the Speedpass key tag is a “touchless” payment device using a physical key tag to pay for Synergy fuel.
On the top left corner of the homepage you will see three horizontal lines. This is the Menu tab. Tapping this will take you to a list of navigational options.
Not all Esso- or Mobil-branded stations in Canada currently accept the Speedpass+ app. For the most current information of where the Speedpass+ app is accepted, refer to "Find Station" within the Speedpass+ app. The map will automatically update to show locations fitting your criteria. Or, go to the esso.ca/speedpassplus website for more information.
Once you have registered and onboarded at least one payment card, open the Speedpass+ app and select “Pay for fuel”. Then complete the simple transaction process on your smartphone.
Imperial takes privacy very seriously, so your location will never be used without your permission. The Speedpass+ app obtains your location from your mobile phone through its geo-location feature. If your location-based services are turned on, the Speedpass+ app will be able to use it to identify which station you are at. If your location-based services are turned off, or there are network issues, you will be prompted to scan the QR code on the pump.
The Speedpass+ app will direct you to scan the QR code on the pump to determine your location.
When you are directed to scan the QR code, your phone’s camera will open automatically in the Speedpass+ app. Hold your phone two inches away from the pump, and centre the QR code on your screen. The app will scan the code once it's in view.
The Speeedpass+ app must be able to access the camera on your mobile phone in order to scan and read the QR code. Please ensure that this functionality is turned on when completing transactions.
Yes. You will be prompted to select a pump number. The next step is to authorize the pump.
Select as you normally would on the pump.
No. The Speedpass+ app does not use your phone number.
Yes, you will need a data plan to use the app.
Tap the menu button in the top left of the screen and select "History" to display all of your receipts. You can also choose how you would like to receive receipts by tapping the menu and selecting "My Account"; under "Settings" you will see the option to receive receipts via email, printed or both.
You can email us directly from the home screen; simply tap on the Menu button in the top left corner and then select "Email Us" (firstname.lastname@example.org). Alternatively, you may call us at 1-877-230-8344.
Each credit card company has its own rules to protect its consumers from potential fraud. If you receive a decline message from the Speedpass+ app, please try contacting your credit card company.
At this time, debit payment is not available on the Speedpass+ app.
At this time, the Speedpass+ app does not accept Esso and Mobil Business Cards.
No. When using the Speedpass+ app, you can only purchase a car wash in conjunction with fuel.
No. The Speedpass+ app is an innovative and convenient new way to pay for fuel. It is a different program from the Speedpass key tag that stores your loyalty information and car wash codes all in one secure place.
You will only need one account as you can onboard multiple payments cards along with your loyalty cards to the account.
You can only use one credit card or Esso and Mobil Gift Card per transaction using the Speedpass+ app.
The Speedpass+ app allows customers to pay for Synergy™fuel and car washes at the pump using a smartphone. The Esso Extra app lets you earn points when you pay in-store and redeem rewards on your phone, plus get personalized fuel saving offers.
When should I use each app at an Esso or participating Mobil station?
Use the Speedpass+ app to pay for fuel and car washes and earn loyalty rewards at the pump. If you are in-store, just scan your digital barcode of your Esso Extra card to earn Esso Extra points. You can also redeem your Esso Extra points, Esso and Mobil Gift Cards and fuel savings cards in-store by scanning the digital barcode of these cards in the Speedpass+ app. Please note that not all Mobil stations participate in the Esso Extra program. Visit https://www.esso.ca/en/find-station to see which Mobil stations offer the Esso Extra program.
Use the Esso Extra app to scan your Esso Extra card, Esso and Mobil Gift Cards and fuel savings cards from your phone when you pay in-store. It’s everything you need to earn points and redeem rewards, right at your fingertips!
What are the benefits of having both apps?
The Speedpass+ app is the faster way to pay at the pump, and it keeps a history of your receipts and car washes.
The Esso Extra app is the easier way to track your card balances – Esso Extra, EXTRA PRIVILEGES, Esso and Mobil Gift Card, Price Privileges™ – receive and accept fuel savings offers, redeem for online rewards and more.
How do I earn Esso Extra points when I use the Speedpass+ app?
When you sign up for the Speedpass+ app, you can earn Esso Extra points when making eligible* purchases at participating Esso and Mobil stations. Simply link your Esso Extra card to your Speedpass+ account and start earning Esso Extra points for great rewards.
*Some exclusions apply, including purchases of tobacco, alcohol and Esso and Mobil Gift Cards. Refer to the complete Esso Extra program rules and regulations for details at essoextra.com.
How do I earn Esso Extra or PC Optimum points when I use the Speedpass+ app?
When you sign up for Speedpass+ app, you can earn Esso Extra or PC Optimum points when making qualifying purchases at participating Esso and Mobil stations. Simply add the loyalty program to your Speedpass+ account and start earning Esso Extra or PC Optimum points for great rewards.
Yes. At Esso or Mobil stations that do not accept the Speedpass+ app, you will need to swipe your Esso Extra or PC Optimum card in order to collect your Esso Extra or PC Optimum points. The Esso Extra and PC Optimum barcode is also stored within the Speedpass+ app which can be scanned when paying in-store.
Yes. Simply check your receipt to see how many available Esso Extra points you have. Then choose a reward that is available at the station, and ask the attendant to scan the digital copy of the Esso Extra card that is displayed on the Speedpass+ app for the redemption. Please note that not all Mobil stations participate in the Esso Extra program. Visit https://www.esso.ca/en/find-station to see which Mobil stations offer the Esso Extra program.
Currently, you cannot redeem your Esso Extra points in the Speedpass+ app itself.
Yes. You can use your Speedpass+ app to earn Esso Extra or PC Optimum points in-store. You can scan the digital barcode of the Esso Extra or PC Optimum card that is displayed in the Speedpass+ app, and then present your payment method for your purchases.
On the home screen of the app, tapping the card icon in top right hand corner of the app will display the Loyalty card images. You can also view your Loyalty cards by tapping the menu button then "Loyalty".
Your error message could be triggered by any of the following:
- Esso Extra card not registered: Verify that your Esso Extra card is registered by visiting www.essoextra.com/pages/register_your_card.aspx. Ensure you have entered all of the information correctly and verify that all of the mandatory fields are completed.
- Entering an Esso Extra member number: Ensure you are entering the 18-digit Esso Extra member number printed on the front of your card that starts with 601777.
- Expired Esso Extra Card: If you have not used your Esso Extra card in the last 12 months your card may be inactive. You will need to reactivate it by using it at an Esso or participating Mobil station prior to entering it into the app.
Yes. All Speedpass+ app users can continue to earn Esso Extra or PC Optimum points along with the points already being received from your credit cards, excluding PC Financial Mastercard® transactions which already include earning PC Optimum points. No additional loyalty cards can be used in the same transaction when a PC Financial Mastercard® is used as payment.
No. Not all Mobil stations participate in the Esso Extra program. Visit https://www.esso.ca/en/find-station to see which Mobil stations offer the Esso Extra program.
Yes. You can change the loyalty program linked to your Speedpass+ app within the Wallet tab of "My Account". If you have both an Esso Extra and a PC Optimum card, you can choose which card you would like to make your default loyalty card.
No. PC Optimum points can be earned but not redeemed at Esso and Mobil stations. PC Optimum points can be redeemed at Loblaw banner stores and Shoppers Drug Mart locations. For full redemption details, please visit pcoptimum.ca.
Yes. The PC Financial Mastercard® automatically doubles as your payment card and PC Optimum loyalty card. With the PC Financial Mastercard®, you will earn PC Optimum points on eligible products when you pay with the Speedpass+ app at participating Esso and Mobil stations.
No. To earn PC Optimum points with your PC Financial Mastercard®, please use your PC Financial Mastercard® as a payment method.
No. You must use the PC Optimum account associated with your PC Financial Mastercard® when you use the PC Financial Mastercard® to pay using your Speedpass+ app. No additional loyalty cards can be used in the same transaction when a PC Financial Mastercard® is used as payment.
The Speedpass+ app has security standards in place to ensure all data is kept private and secure. The initial set-up process includes customer authentication steps to confirm the validity of the customer and credit card. You can also add an optional Security Code (Passcode) by going to "My Account" then "Settings" which will be prompted every time you pay for fuel initiated from the Speedpass+ app on your phone. If you are using the Apple Watch app, you will not be prompted for the passcode to pay for fuel.
Independent research has shown that smartphone technology can be used safely for pump payment. We don’t recommend making calls while fueling your vehicle.
All your information is stored in a secure environment.
Ensure that you have the Speedpass+ app on your Apple Watch. On your phone, you must have a valid Speedpass+ account with a valid method of payment. For optimal performance, we recommend you use the latest Apple Watch OS.
Ensure that you are signed into a Speedpass+ account with a valid method of payment on your phone. At the pump, open the Speedpass+ app on your Apple Watch and click “Pay for Fuel”.
You must have your phone within bluetooth proximity to the Apple Watch. You must have the Speedpass+ app downloaded and signed into your Speedpass+ account on your phone in order to pay for fuel using the Speedpass+ app with your Apple Watch.
When using the Apple Watch to pay for fuel, you will only be able to use your default payment method. If you want to change the default method of payment, you need to change your payment method default in the My Account / Wallet / Payment Methods section of the Speedpass+ app on your phone.
The Speedpass+ Apple Watch app will use your default loyalty in the Speedpass+ phone app. If you want to change the default loyalty, you need to change your loyalty default in the My Account / Wallet / Loyalty section of the Speedpass+ app on your phone.
The Speedpass+ Apple Watch app will use your default Fuel Discount card in the Speedpass+ phone app. If you want to change the default Fuel Discount card, you need to change your Fuel Discount card default in the My Account / Wallet / Fuel Discount Cards section of the Speedpass+ app on your phone.
The Apple Watch with the Speedpass+ app works best with the latest Apple Watch OS. Please update your Apple Watch OS to help reduce performance delays.
The Speedpass+ app accepts Apple Pay and Google Pay™ mobile wallets as a payment method.
The Speedpass+ app accepts Apple Pay or Google Pay™ mobile wallets that are linked to a Visa credit card, MasterCard credit card, or American Express\U00ae3 credit card.
Currently, the Speedpass+ app does not support debit cards, including debit cards on mobile wallets, Visa debit, and Mastercard debit.
Your bank/device support centers (Apple, Google) are ready to help you with any issue you may encounter when adding credit cards to your mobile wallet on your device. Please contact your applicable support center for assistance.
Unfortunately, this feature is not available at this time.
You can earn PC Optimum points on qualifying purchases at participating Esso and Mobil stations by simply adding your PC Optimum card to your Speedpass+ account. When you are ready to authorize the pump from the Speedpass+ app, select PC Optimum loyalty with the mobile wallet for payment.
If you cannot find the answer you are looking for in the above list of questions, please contact us below.