PC Optimum rewards program FAQs | Esso and Mobil and Mobil

PC Optimum FAQs

How do I earn PC Optimum™ points at participating Esso™ stations?
  • Members can earn PC Optimum™ points at Esso stations on eligible purchases of gasoline or diesel fuel, convenience store purchases and car wash services.
  • Members who are registered to receive personalized offers may also receive bonus points offers.
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How do I earn PC Optimum™ points at participating Mobil™ stations?
  • Members can earn PC Optimum™ points at Mobil stations on qualifying fuel purchases. Earn rates vary by province and location and are advertised at each station.
  • Members who are registered to receive personalized offers may also receive bonus points offers.
  • Members can earn even more PC Optimum™ points on qualifying fuel purchases at Mobil stations located beside a Loblaw banner grocery store.
  • At select Mobil stations, excluding those located beside a Loblaw banner grocery store, PC Optimum™ points can also be earned on qualifying convenience store and car wash purchases.
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How do I use my PC Optimum™ card at Esso and Mobil stations?
Members can earn PC Optimum™ points when paying at the pump and when paying for eligible products, including fuel in the associated convenience store as applicable. In the convenience store, customers can earn points using either the PC Optimum™ card, PC® Mastercard® or PC Money™ Account card, the 10-digit phone number registered to their PC Optimum™ account, or by scanning the PC Optimum™ key tag, or PC Optimum™ app. At the pump, customers can use their PC Optimum™ card, key in the phone number associated with their PC Optimum™ account, or pay with their PC® Mastercard® or PC Money™ Account card.
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How do I collect PC Optimum™ points at the pump?
  • I have a physical PC Optimum™ card
    • Step 1: Insert PC Optimum™ card into card reader prior to entering payment card
    • Step 2: Enter payment card and follow prompts on screen
    • Step 3: Pump fuel as usual
  • I have the PC Optimum™ app
    • Step 1: Choose option to enter your phone number prior to entering payment card
    • Step 2: Enter the 10-digit phone number associated with your PC Optimum™ account and press OK
    • Step 3: Enter payment card and follow prompts on screen
    • Step 4: Pump fuel as usual
  • I have a PC® Mastercard® or PC Money™ Account card
    • Step 1: Insert PC® Mastercard® or PC Money™ Account card into card reader
    • Step 2: Follow prompts on screen to pay with the card
    • Step 3: Pump fuel as usual
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How do I add my phone number to my account?
  • Add your phone number using the PC Optimum™ app
    • Step 1: Open up the PC Optimum™ app and click on “Account” on the bottom right of the app
    • Step 2: Click on “Settings”
    • Step 3: Click on “Edit Personal Information”
    • Step 4: Enter your phone number
    • Step 5: Click on “Save Changes” at the bottom of the screen
    • Step 6: Use your phone number to earn points at the pump!
  • Add your phone number using the PC Optimum™ website
    • Step 1: Sign in to your account on www.pcoptimum.ca and click on “Account” on the top right side of the page
    • Step 2: Click on “Settings”
    • Step 3: In the “Your Information” section, enter in your phone number
    • Step 4: Click “Save Changes”
    • Step 5: Use your phone number to earn points at the pump!
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How many PC Optimum™ points will I earn at Esso stations?
  • PC Optimum™ members will earn 10 points per whole litre on fuel and 10 points per dollar on eligible convenience store or car wash purchases at Esso stations. Registered members may also receive personalized offers.
  • Customers using a PC® Mastercard® can earn at least 30 points per litre on fuel purchases (comprised of 20 points per litre and 10 points per dollar). Learn more at pcfinancial.ca/gas
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How many PC Optimum™ points do I earn when I purchase fuel at Mobil stations?
The number of PC Optimum™ points earned at Mobil stations varies by province, method of payment and location. Please visit your local station for the most up-to-date earn rate.
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Why is the number of PC Optimum™ points earned different at Esso and Mobil stations?
The number of PC Optimum™ points offered at Mobil stations located beside a Loblaw banner grocery store is unchanged from the rates offered prior to these stations being rebranded to Mobil from GasBar. Members earn PC Optimum™ points at an accelerated rate when purchasing fuel at Mobil stations located beside a Loblaw banner grocery store. Esso and Mobil stations that are not co-located with a PC Optimum™ participating grocery store offer the same number of points nationwide.
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Will I earn more points for purchasing higher grades of fuel?
The number of PC Optimum™ points earned per litre of fuel purchased does not change based on the fuel grade purchased. However, if you pay for your fuel using a President’s Choice Financial Mastercard®, you can earn at least 30 points per litre in PC Optimum™ points, all in a single swipe! Plus, when you purchase any grade of premium gasoline including octane 89, 91 and 93 with any PC Financial Mastercard®, you can earn an additional 10 points per litre available at Esso and select Mobil stations. Learn more at pcfinancial.ca/gas
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Will I earn PC Optimum™ points on everything that is purchased at Esso or Mobil stations?
  • PC Optimum™ points can be earned on fuel purchases at Esso and Mobil stations including all grades of gasoline and diesel. Additionally, at Esso stations, and select Mobil stations where advertised, points can also be earned on car wash services and most convenience store purchases.
  • PC Optimum™ points cannot be earned on any of the following: (i) the purchase of tobacco, lottery tickets, or alcohol, (ii) deposits (e.g., a water bottle deposit, as it is not a purchase), (iii) gift cards, prepaid card products and wireless or long distance phone cards, (iv) transit tickets and passes, event tickets and post office transactions; (v) passport photos, (vi) cash back, (vii) gifts with purchases, (viii) delivery charges (where applicable), (ix) purchases made through non-participating licensed merchants located within or adjacent to Participating Stores or Program Participants, (x) any other products or services that may not legally be offered in connection with the Program, including pharmacy-related transactions in certain provinces (see below for more information about pharmacy-related transactions), or (xi) any other products or services that we may specify from time to time or where prohibited by law.
  • In addition to the earning exclusions noted above purchases on coin operated car washes, vacuums, vehicle repairs or purchases, and air dispensers are not eligible for earning PC Optimum™ points at Esso and Mobil stations.
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If I don’t have a PC Optimum™ card, will I be able to enroll at Esso or Mobil stations?
Yes. PC Optimum™ cards are available at Esso and Mobil stations. They are also always available at participating PC Optimum™ locations, or you can download the PC Optimum™ app at any time to register.
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Will I be able to use my targeted offers for items in the Esso and Mobil convenience stores?
Targeted offers that can be used at Esso and Mobil stations will clearly indicate that they are exclusively for use at Esso and Mobil stations, otherwise your regular weekly offers can be earned at nearly 2,500 participating Loblaw banner stores and Shoppers Drug Mart/Pharmaprix stores in Canada.
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Will I be able to earn PC Optimum™ points on purchase of gift cards at stations?
No. Points can be earned on almost anything in store; however, gift cards are not included.
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Will I be able to see past points transactions made at Esso and Mobil stations?
Yes, on your PC Optimum™ app or website, in the “Account> Points” section, you will be able to see all past transactions where you earned points, including any points earned at Esso stations.
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I did not get my points when I scanned my PC Optimum™ card at Esso or Mobil stations, what do I do?
If you have any issues earning PC Optimum™ points at Esso stations, please submit a points claim using the app or website or call us at 1-866-727-6468 and our customer care representatives will be happy to assist you.
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I have an Esso or Mobil station inquiry that is not related to PC Optimum™; who should I contact for help?
For inquiries that are not related to PC Optimum™, please contact Esso and Mobil consumer care at 1-800-567-3776.
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How do I earn PC Optimum™ points when I use the Speedpass+™ app?
When you sign up for Speedpass+ app, you can earn PC Optimum™ points when making qualifying purchases at participating Esso and Mobil stations. Simply add the loyalty program to your Speedpass+ account and start earning PC Optimum™ points for great rewards.
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Will I be able to link a PC Optimum™ card to the Speedpass™ key tag?

The PC Optimum™ program is not available with the Speedpass key tag, but here’s how you can start earning right away:

Using your Speedpass key tag at the pump?
  • Insert your physical PC Optimum™ loyalty card, or key in your 10-digit phone number registered to your PC Optimum™ account into the pump before pointing your Speedpass key tag for payment.
Using your Speedpass key tag to pay in-store?
  • Simply swipe or scan your PC Optimum™ loyalty card, including from the PC Optimum™ app, before tapping your Speedpass key tag for payment.
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I forgot my PC Optimum™ card, can I still get points at a later time?
In order to receive points for your purchase, your PC Optimum™ card must be scanned at the time of purchase or you must pay with a PC® Mastercard® or PC Money™ Account. If you forget your PC Optimum™ card and don’t want to miss out on points, you can use the phone number associated with your account at the pump or in-store. This is only available if you have added your phone number to your PC Optimum™ account.
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I am a PC® Mastercard® member; do I need a PC Optimum™ card to earn points at Esso™ and Mobil™ stations?

The PC® Mastercard® will automatically double as the cardholder’s PC Optimum™ loyalty card and will be the only card needed to earn PC Optimum™ points at Esso and Mobil stations.

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Can I collect points with my PC® Mastercard® but pay for fuel with a different card?
At the pump, you will only be able to collect points with your PC® Mastercard® if you also use it to pay for fuel. In the convenience store, you can use the PC® Mastercard® to collect points, and then pay for fuel or products with any other form of payment.
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Can I collect additional PC Optimum™ points at Esso and Mobil stations if I pay with a PC® Mastercard®?
You can accelerate earning by paying for your purchase with your PC® Mastercard®. If you pay with your PC® Mastercard® you can earn at least 30 points per litre, or more! Learn more at pcfinancial.ca/gas.
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Can I link my PC® Mastercard® to the Speedpass key tag?

If you add your PC® Mastercard® to your Speedpass key tag and use it to pay at the pump or in-store at participating Esso stations, you will earn 10 PC Optimum™ points for every $1 spent. However, in order to earn additional PC Optimum™ points per litre or dollar spent on car wash/ eligible convenience store products available to all PC Optimum™ members you must use one of the following work-arounds:

Using your Speedpass key tag at the pump?

  • Insert your physical PC Optimum™ loyalty card, or key in your 10-digit phone number registered to your PC Optimum™ account into the pump before pointing your Speedpass key tag for payment.

Using your Speedpass key tag to pay in-store?

  • Simply swipe or scan your PC Optimum™ loyalty card, including from the PC Optimum™ app, before tapping your Speedpass key tag for payment.
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Where can I find more information about the PC Optimum™ Program and PC® Mastercard® products?
For more information about PC Optimum™ or PC® Mastercard® products, please visit their respective websites:
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Will I earn PC Optimum™ points when I use the PC Money™ Account card at Esso™ and Mobil™ stations?
You will earn 10 PC Optimum™ points for every $1 of your purchases on your PC Money™ Account card including at Esso and Mobil stations. You will also earn the additional PC Optimum™ points per litre or dollar spent on car wash/eligible convenience store products available to all PC Optimum™ members.
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I am a PC Money™ Account member; will I earn PC Optimum™ points when I use the PC Money™ Account to pay using my Speedpass+™ app at participating Esso and Mobil stations?
If you add your PC Money™ Account to your Speedpass+ app and use it to pay at the pump at participating Esso and Mobil stations, you will earn 10 PC Optimum™ points for every $1 spent. You will also earn the additional PC Optimum™ points per litre or dollar spent on car wash purchases available to all PC Optimum™ members.
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Can I link my PC Money™ Account to the Speedpass™ key tag?

If you add your PC Money™ Account to your Speedpass key tag and use it to pay at the pump or in-store at participating Esso stations, you will earn 10 PC Optimum™ points for every $1 spent. However, in order to earn additional PC Optimum™ points per litre or dollar spent on car wash/ eligible convenience store products available to all PC Optimum™ members you must use one of the following work-arounds:

Using your Speedpass key tag at the pump?

  • Insert your physical PC Optimum™ loyalty card, or key in your 10-digit phone number registered to your PC Optimum™ account into the pump before pointing your Speedpass™ key tag for payment.

Using your Speedpass key tag to pay in-store?

  • Simply swipe or scan your PC Optimum™ loyalty card, including from the PC Optimum™ app, before tapping your Speedpass key tag for payment.
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What can I redeem my PC Optimum™ points for at Esso stations?

4,000 points = 10 cents off per litre of fuel (up to a maximum of 40 litres) or 10,000 points = a free car wash

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How do I redeem my PC Optimum™ points at Esso stations?

In-store:

  • Swipe or insert your PC Optimum™ card, PC® Mastercard® or PC Money™ Account card
  • Scan the barcode associated with your PC Optimum™ card or key fob

At the pump:

  • Insert your PC Optimum™ card, PC® Mastercard® or PC Money™ Account card into the card reader on the pump
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Why didn’t I receive a prompt to redeem my PC Optimum points?

To receive a prompt for redemption you must: (1) Use an eligible PC Optimum loyalty method; (2) have a PC Optimum account that is in good standing (i.e., eligible for redemption); (3) have enough points to redeem; (4) be purchasing at least 10 litres of fuel (in order to receive the cents per litre prompt) or at a car wash location (in order to receive a car wash prompt); and (5) be at a participating Esso station.

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I have added my phone number to my PC Optimum account. Can I use my phone number to redeem my PC Optimum points at Esso stations?

No. Although your phone number is a convenient way to earn PC Optimum points, you cannot use your phone number to redeem PC Optimum points at Esso stations. This rule was designed to help protect members against unauthorized redemptions. Instead, you can present the barcode in your PC Optimum app in store to redeem points for fuel or car wash rewards.

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Can I use my Speedpass key tag to redeem my PC Optimum points at Esso stations?

No. You cannot use your Speedpass key tag to earn or redeem PC Optimum points at Esso stations.

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Can I use my Speedpass+ app to redeem my PC Optimum points at Esso stations?

If you are paying at the pump, you cannot use the Speedpass+ app to redeem at this time. We anticipate this option being available in the future. You can still earn PC Optimum points when you pay for qualifying purchases at participating Esso stations with the Speedpass+ app using your PC Optimum card, PC® Mastercard® or PC Money Account card.

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Can I use my PC® Mastercard® or PC Money Account card in a mobile wallet like Apple Pay or Google Pay to redeem my PC Optimum points at Esso stations?

No. In order to redeem your PC Optimum points, a valid PC Optimum card, PC® Mastercard® or PC Money Account card must be used at the pump or a PC Optimum card, the PC Optimum app, a PC® Mastercard®, or PC Money Account card must be used in-store as part of the payment transaction prior to paying with Apple Pay or Google Pay.

Therefore, you will need to scan or tap twice during the transaction; first to capture your PC Optimum membership with a valid device and second with your Apple Pay or Google Pay to capture your payment information. You will only be charged when prompted for payment.

 

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Can I use my PC Optimum card in a mobile wallet like Apple Pay or Google Pay to redeem my PC Optimum points at Esso stations?

Yes. In-store, you can scan the barcode associated with your PC Optimum card in a mobile wallet like Apple Pay, Google Pay or any other third-party mobile wallet that accepts PC Optimum.

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Can I redeem my PC Optimum points at the pump?

Yes. You may redeem at the pump by inserting your PC Optimum card, PC® Mastercard® or PC Money Account card. The pump will display one or more redemption options depending on the number of points available in your PC Optimum account at the time of redemption and the reward options available at the site.

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Can I redeem for 10 cents off per litre if my station requires that I pre-pay for fuel?

Yes. You can redeem for 10 cents off per litre in both pre-pay and post-pay scenarios.

If you pre-pay for fuel inside the store, you will be asked to redeem at that time. If you decide to redeem for 10 cents off per litre:

  • Your first receipt will show the redemption value based on the pre-pay amount. For example, if you pre-pay for $40 worth of fuel (at $1 per litre) the redemption value will be based on 40 litres. 10 cents per litre off 40 litres is equal to $4.00 off. A $4.00 redemption value will show on the first receipt.
  • If you then fuel less than 40 litres, the final receipt will display the redemption value based on actual litres fueled. For example, if you only fuel 30L your final receipt will show 10 cents per litre off 30 litres (or a redemption value of $3.00).
  • Note that the points redeemed will remain at 4,000 PC Optimum points regardless of the amount of litres fueled.

If you fuel up, then go inside the store to pay, you will be asked to redeem at that time. If you decide to redeem for 10 cents off per litre, the redemption value will reflect the actual litres fueled.

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Why can’t I redeem my PC Optimum points at Mobil stations?

Mobil stations are not participating in PC Optimum redemption at this time. While both brands are Imperial brands, and many of the same great programs and products are available at both Esso and Mobil stations, they operate as separate brands and as such are subject to different offers and promotions.

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When I redeem my points at Esso stations, are the points taken from the same pool of points that I use to redeem at Shoppers Drug Mart and PC Optimum participating grocery stores?

Yes. Any PC Optimum points earned or redeemed at Esso stations accumulate or deplete the same points balance as the points you earn at Shoppers Drug Mart or PC Optimum participating grocery stores.

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Where can I see my redemption history?

You can view your redemption history online at www.pcoptimum.ca or through the PC Optimum app. You will also receive an email from PC Optimum following each redemption with the redemption details.

  • When you sign in to your account online, select Points from the menu and scroll down to see your transaction history.
  • To view your redemption history on the PC Optimum app, select Points from the menu and then Transactions.
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How do I know if I have enough points to redeem? Where can I find my points balance?

You can view your points balance online at www.pcoptimum.ca or through the PC Optimum app when logged into your member account.

  • When you sign in to your account online, your points balance appears in the top right corner of the homepage. To see the details of your balance, go to Account and then click Points.
  • Your PC Optimum points balance appears at the top of the PC Optimum app home page, or
  • Your points balance is also printed on your receipt every time you scan your PC Optimum card at participating stores.
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When will points be deducted from my PC Optimum account?

When you choose to redeem your PC Optimum points, the points will be deducted from your account immediately. You will be able to see your new balance on the bottom of the receipt as well as on the PC Optimum app/www.pcoptimum.ca when logged into your account.

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Will points redeemed be shown on my receipt?

Yes. The points you redeemed will show up at the bottom of your receipt before your PC Optimum points balance.

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What can I redeem my PC Optimum points for at Esso stations?

4,000 points = 10 cents off per litre of fuel (up to a maximum of 40 litres) or 10,000 points = a free car wash

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What kind of car wash can I redeem my PC Optimum points for at Esso stations?

You can redeem your points for any car wash available at the specific location. Car wash redemption codes can only be used at the location where the code was issued. Car wash options available for redemption are subject to availability and do not include coin operated car washes.

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What is the maximum amount of litres that I can redeem for?

When redeeming 4,000 PC Optimum points for 10 cents off per litre, you will save 10 cents per litre on the total number of litres fuelled in the redemption transaction up to a maximum of 40 litres.

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Can I redeem for both 10 cents off per litre and a free car wash?

No. Only one redemption per transaction is permitted. You may redeem your choice of 10 cents off per litre or a free car wash in the same transaction.

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Is the cents per litre redemption reward applicable to diesel?

Yes. 10 cents off per litre can be used towards the purchase of diesel or any grade of gasoline.

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Can I combine a Price Privileges card with the cents per litre redemption reward?

Yes. You can use a Price Privileges card with the cents per litre redemption reward. The Price Privileges discount will be displayed separately from the redemption.

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Why did I only receive a prompt to redeem my PC Optimum points for 10 cents off per litre and not a car wash?

If you have more than 4,000 points, but less than 10,000 points, you will only be offered 10 cents off per litre. Also, you will only be promoted for a car wash redemption at Esso stations that have a car wash.

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Why can’t I redeem for $10 off like I can at PC Optimum participating grocery stores and Shoppers Drug Mart locations?

The fuel and car wash rewards available at Esso stations reflect the unique product offer at a gas station.

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How many times can I redeem per day?

Only one redemption is permitted per member account per day at Esso stations. This does not impact your ability to redeem at participating grocery stores or Shoppers Drug Mart.

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Do I still earn PC Optimum points when I redeem my points at Esso stations?

PC Optimum points are not earned on the portion of a transaction that is being paid for by redeeming PC Optimum points. PC Optimum points earned upon making a purchase cannot be redeemed for that purchase and can only be redeemed in a subsequent eligible transaction.

If you redeem your PC Optimum points for 10 cents off per litre you will earn PC Optimum points on the total whole litres that you fuelled. For example, if you fuelled 40 litres and received 10 cents off per litre on that purchase, you will still earn 10 points per litre, for each whole litre of fuel purchased, regardless of the redemption, for a total of 400 points on that transaction.

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Am I getting the same value if I redeem my PC Optimum points at Esso stations than I would if I redeemed my PC Optimum points at Shoppers Drug Mart or PC Optimum participating grocery stores?

The redemption options available at Esso stations allow you to receive at least the same value as you would if you redeemed PC Optimum points at Shoppers Drug Mart or PC Optimum participating grocery stores.

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If you cannot find the answer you are looking for in the above list of questions, please contact us below.

Esso and Price Privileges are trademarks of Imperial Oil. Mobil, Speedpass and Speedpass+ are trademarks of Exxon Mobil Corporation or one of its affiliates. Imperial Oil, licensee. PC Optimum™, PC®, PC Financial® and PC Money™ are trademarks of Loblaws Inc., used under licence.

Mastercard® is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. President's Choice Bank is a licensee of the marks.

Apple, the Apple logo, iPhone, and iPad are trademarks of Apple Inc., registered in the U.S. and other countries and regions. App Store is a service mark of Apple Inc.
Google and the Google logo are registered trademarks of Google LLC.
PC Financial® Mastercard® and PC Money™ Account are provided by President’s Choice Bank.