Speedpass Keytag FAQs

How can I manage my account online?

Unfortunately the online account feature of Speedpass™ will no longer be available as of January 1, 2021. If you are wishing to manage your account as of January 1, 2021, please call Speedpass Customer Service toll free at 1-877-230-8344 for all account updates.

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Can I still use my Speedpass™ Keytag?

Yes, the Speedpass Keytag is still accepted. To see where, please visit our Station Locator at https://www.esso.ca/en-ca/find-station or in the Speedpass+ App and search for “Speedpass Keytag in-store” or “Speedpass Keytag at pump”.

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What is changing with Speedpass Keytag?

We are excited to begin introducing Tap to Pay technology at the pumps at Esso™ and Mobil™ sites across Canada. Customers will start to notice Tap to Pay availability at the pumps at select sites, with availability increasing over the coming year.
Tap to Pay is replacing Speedpass Keytag at the pumps. At converted sites, Speedpass Keytag customers can continue to pay with their key tag in the store. Alternatively, customers (excluding Fleet customers) can use the Speedpass+ App for a contactless payment option that allows them to combine their preferred payment method with their fuel discount card and loyalty card.

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Why have you introduced Tap to Pay at the pumps?

We have offered Tap to Pay inside the store for several years and recognize it is a popular payment method. With increasing demand for contactless payments and increased tap purchase limits earlier in 2020, we are looking forward to offering customers their preferred payment method at the pump.

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How do I use Tap to Pay at the pump?

Simply take your tap-enabled payment card and hold near the pump until the dispenser confirms the payment was registered. If you are using a fuel discount card or a loyalty card, please insert it before tapping your payment card.

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How do I collect loyalty points with Tap to Pay at the pump?

Please make sure you enter your loyalty card or the phone number associated with your loyalty account before tapping your payment card.

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I also have a loyalty card and/or a Price Privilege™ card. Are those cards capable of tapping at the pump?

Unfortunately we are not able to offer tap-enabled Esso Extra™, PC Optimum™, or Price Privilege cards. If you would prefer a contactless transaction with payment and loyalty, you can use a President’s Choice Financial® Mastercard® which combines your purchase method and loyalty in one, or you can load your cards onto the Speedpass+ App which combines your payment method, discount card and loyalty card in one for a contactless payment method.

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What card types do you accept with Tap to Pay?

We accept the same cards that are accepted with the magnetic stripe or chip and pin, as per the on-site payment decals. We also accept standard digital wallets such as Google Pay™ and Apple Pay™.

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How do I know which sites offer Tap at the pump?

Please visit our Station Locator at https://www.esso.ca/en-ca/find-station or in the Speedpass+ App, and search for “Tap at pump”.

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Why is the Speedpass Keytag reader removed at the pump?

Unfortunately we are not able to offer both Speedpass Keytag and Tap to Pay at the same pump. As we introduce Tap to Pay at the pump, the Speedpass Keytag reader will be removed at the pump. If offered previously, the Speedpass Keytag mat will still be available in-store for the present time.

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Can I still use my Speedpass Keytag?

Speedpass Keytag is still accepted where the readers are available. As we introduce Tap to Pay at the pump, the Speedpass Keytag reader will be removed at the pump. If offered previously, the Speedpass Keytag mat will still be available in-store for the present time.

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Can I order replacement or additional Speedpass Keytags for my existing account?

Yes, request a replacement by calling Speedpass Customer Service toll free at 1-877-230-8344.

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How do I know which sites still offer Speedpass Keytag at the pump and in-store?

Please visit our Station Locator at https://www.esso.ca/en-ca/find-station or in the Speedpass+ App and search for “Speedpass Keytag in-store” or “Speedpass Keytag at pump”

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Will Speedpass Keytag be removed to allow for Tap to Pay at all sites?

Eventually, Speedpass Keytag will be removed as a payment option from the pumps as we introduce Tap to Pay at the pump. If offered previously, the Speedpass Keytag mat will still be available in-store for the present time.

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When will I know when a site is introducing Tap to Pay? Can you notify me in advance or provide the scheduled conversion dates?

Unfortunately we are not able to provide advance notice of site upgrades. At this time upgrades are being done on a site by site basis. If a significant number of upgrades are being done in an area at a time, we may contact Speedpass™ Keytag users in the area to notify them of the change. Please make sure your e-mail address is correct on file in order to receive accurate updates as they become available.

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I’m an Esso™ Mobil™ Fleet card holder. What are my payment options?

As a Fleet card holder, if you’d like to continue to pay at the pump, please insert your physical card at the dispenser. If you no longer have the card that is linked to your Speedpass Keytag, you can request a replacement from WEX customer service by calling +1 (800) 267-0156 (dial the ‘#’ key at the menu prompts for ‘maintenance’ and have your account number and information ready) Alternatively, you can order replacement cards by visiting your online account at https://www.essofleetonline.com/. Alternatively, for all sites that had the Speedpass Keytag reader at the pump previously, the Speedpass mat will still be available for key tag use in-store. Unfortunately Fleet cards are not tap enabled and cannot be used in the Speedpass+ App.

If you have any questions, please email our customer service team at iolspeed@esso.ca

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How do I activate my Speedpass?
Once your Speedpass arrives, please call Speedpass Customer Service toll free at 1-877-230-8344 to activate it.
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When I activate my Speedpass can I use it right away?
Once you have activated your Speedpass, you will be able to use it within 2 to 4 hours.
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What products can I purchase with my Speedpass Keytag?
Any item that can be purchased at a participating stations can be purchased with your Speedpass Keytag.
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How do I cancel a Speedpass transaction?
To cancel a Speedpass transaction at the pump, simply press the CANCEL button on the pump's keypad before fueling.
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Do Speedpass Keytags expire?
Your Speedpass Keytag will not expire. However, the credit card linked to your Speedpass account does expire. In order to keep your Speedpass Keytag working, you will need to update your account with the expiry date of your credit card by calling Speedpass Customer Service toll free at 1-877-230-8344.
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Why is my Speedpass Keytag not working?
Here are the most common reasons for a Speedpass Keytag not to work:
  • Newly activated Speedpass Keytags may take up to 24 hours to begin working
  • Your credit card information may be incorrect. See the FAQ listed as “How do I update my credit card information that is linked to my account?”
  • Speedpass Keytag is linked to your credit card and require a minimum available credit of $150 for a pre-authorization hold
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Where can I find my Speedpass key tag member number?
Your Speedpass key tag member number can be found engraved on the side of your Speedpass key tag. Please note, you will need to enter all of the letters and digits to create an online account on essoextra.com e.g.: A00000000.
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When setting up my online profile, I'm prompted for my Esso member number. Where do I find this if I only have a Speedpass key tag?
Simply enter the number engraved on the side of your Speedpass key tag. Please note you will need to enter all of the letters and digits e.g.: A00000000. Or call customer service at 1-877-230-8344 if the number is no longer legible.
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Where can I learn more about the Speedpass key tag program?
Visit https://www.esso.ca/en-ca/speedpass to learn more about the Speedpass key tag program.
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*Some exclusions apply, including purchases of tobacco, alcohol and Esso and Mobil Gift Cards. Refer to the complete Esso Extra program rules and regulations for details at essoextra.com
Can I enroll for more than one Speedpass Keytag?
Yes. You may have up to five (5) individual Speedpass Keytags linked to any credit card of your choice.
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What kind of credit card can I link to my Speedpass Keytag?
You can link your Speedpass to all major Canadian credit cards that are accepted at Esso and Mobil stations.
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How do I update my credit card information that is linked to my account?
Please call Speedpass Customer Service toll free at 1-877-230-8344.
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Can someone intercept my credit card number?
No. Speedpass is safe and secure. Your card number or other personal information is not stored in your Speedpass Keytag.
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What should I do if the credit card linked to my Speedpass is lost or stolen?
Contact your credit card provider and let them know your card has been lost or stolen.
Then, call Speedpass Customer Service toll free at 1-877-230-8344 to link a new card to your Speedpass so you can continue using your key tag.
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What happens if my Speedpass Keytag is lost, stolen or damaged?
You should immediately cancel your key tag and request a replacement by calling Speedpass Customer Service toll free at 1-877-230-8344.
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What kind of information is stored on my Speedpass keytag?
The Speedpass Keytag does not contain any personal credit card account information. The key tag simply stores a unique identification number that identifies you as an Esso and Mobil customer.
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Why is there a hold or pending charge on my credit card?
What you are seeing on your bank account is an authorization hold. This is a common bank practice when handling credit card transactions to ensure sufficient funds. This authorization will clear usually within 48 – 72 hours depending on your banks policy.
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Can I convert my Esso Extra points to PC Optimum™ points with the Speedpass key tag?
If you are converting your points in-store, when you are asked for the Esso Extra account that you would like to transfer the points from, you can present your Speedpass key tag. Please note that points conversion with Speedpass key tag must be attached to a purchase.
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Can I use my Speedpass™ key tag to redeem my PC Optimum™ points at Esso stations?
No. You cannot use your Speedpass key tag to earn or redeem PC Optimum™ points at Esso stations.
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Will I be able to link a PC Optimum™ card to the Speedpass™ key tag?
The PC Optimum™ program is not available with the Speedpass key tag, but here’s how you can start earning right away:

Using your Speedpass key tag at the pump?
  • Insert your physical PC Optimum™ loyalty card, or key in your 10-digit phone number registered to your PC Optimum™ account into the pump before pointing your Speedpass key tag for payment.
Using your Speedpass key tag to pay in-store?
  • Simply swipe or scan your PC Optimum™ loyalty card, including from the PC Optimum™ app, before tapping your Speedpass key tag for payment.
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Can I link my PC Money™ Account or PC® Mastercard® to the Speedpass key tag?
If you add your PC Money™ Account or PC® Mastercard® to your Speedpass key tag and use it to pay at the pump or in-store at participating Esso stations, you will earn 10 PC Optimum™ points for every $1 spent. However, in order to earn additional PC Optimum™ points per litre or dollar spent on car wash/ eligible convenience store products available to all PC Optimum™ members you must use one of the following work-arounds:

Using your Speedpass key tag at the pump?
  • Insert your physical PC Optimum™ loyalty card, or key in your 10-digit phone number registered to your PC Optimum™ account into the pump before pointing your Speedpass key tag for payment.
Using your Speedpass key tag to pay in-store?
  • Simply swipe or scan your PC Optimum™ loyalty card, including from the PC Optimum™ app, before tapping your Speedpass key tag for payment.
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