Speedpass Keytag FAQs
Can I still use my Speedpass™ Keytag?
As of July 1, 2022, the Speedpass Keytag program has retired. Luckily, you can continue making contactless payments, and enjoy even more great benefits, with the Speedpass+ ™ app. Download the Speedpass+ app to your phone from the App Store or Google Play™.
Why have you introduced Tap to Pay at the pumps?
We have offered Tap to Pay inside the store for several years and recognize it is a popular payment method. With increasing demand for contactless payments and increased tap purchase limits earlier in 2020, we are looking forward to offering customers their preferred payment method at the pump.
How do I use Tap to Pay at the pump?
Simply take your tap-enabled payment card and hold near the pump until the dispenser confirms the payment was registered. If you are using a fuel discount card or a loyalty card, please insert it before tapping your payment card.
How do I collect PC Optimum™ points with Tap to Pay at the pump?
Please make sure you enter swipe your PC Optimum™ card or the phone number associated with your PC Optimum™ account before tapping your payment card.
What card types do you accept with Tap to Pay?
We accept the same cards that are accepted with the magnetic stripe or chip and pin, as per the on-site payment decals. We also accept standard digital wallets such as Google Pay™ and Apple Pay™.
How do I know which sites offer Tap at the pump?
Please visit our Station Locator at https://www.esso.ca/en-ca/find-station or in the Speedpass+ App, and search for “Tap at pump”.
I currently have a Speedpass Keytag for business purposes. How does the retirement of the program affect me?
As an Esso and Mobil Business fleet card holder, there are no changes to the Esso and Mobil business fleet card program. If you’d like to continue to pay at the pump, please insert your physical card at the dispenser. If you no longer have the physical card that is linked to your Speedpass Keytag, you can request a replacement from WEX customer service by calling +1 (800) 267-0156 (state your language preference, then the Fleet Manager option for account maintenance). Alternatively, you can order replacement cards by visiting your online account at https://www.essofleetonline.com/ to continue paying with the physical card once Speedpass Keytag is retired.
How do I go about disposing of my Speedpass Keytag now that the program has retired?
Now that the program has ended, your Speedpass Keytag will no longer contain any personal or payment information, however as an additional precautionary act, we recommend users to destroy you Speedpass Keytag and dispose of it according to your local garbage and recycling guidelines.
Should I cancel or delete my Credit Card information before discarding my tag?
Your personal and payment information are no longer associated with your Speedpass Keytag account, no action is required from your end, however as an additional precautionary act, we recommend users to destroy you Speedpass Keytag and dispose of it according to your local garbage and recycling guidelines.
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