Esso ExtraTM FAQs

The Esso Extra™ program is ending on January 17, 2022.

Esso Extra members can continue to earn and redeem Esso Extra points until January 17, 2022.

From January 18, 2022 to April 30, 2022, Esso Extra members will have the opportunity to convert their Esso Extra points to PC Optimum™ points.

Also beginning January 18, 2022, PC Optimum™ members can redeem their points for fuel and car wash rewards at Esso™ stations across Canada.

Refer to the following FAQs for common questions about these changes. If you cannot find your question below, please contact our consumer care department at 1-800-567-3776 (Monday to Friday 9am to 7pm EST).

Why are you ending the Esso Extra program?

As PC Optimum™ redemption at Esso stations launches, the Esso Extra program will end on January 17, 2022.

The PC Optimum™ program offers Esso Extra members the opportunity to earn points in more places and provides greater flexibility in redeeming for free stuff, including fuel and car washes at Esso stations beginning January 18, 2022. PC Optimum™ points earned at Esso stations can also be redeemed for eligible products at over 2,500 locations of Loblaw banner grocery stores and Shoppers Drug Mart stores across the country including Real Canadian Superstore, Atlantic Superstore, City Market, No Frills, Independent, Zehrs, Loblaws, Shoppers Home Health Care and online at Loblaw-owned grocery websites, joefresh.com and shop.shoppersdrugmart.ca.

I am an Esso Extra member, how does this announcement impact me?
  • The Esso Extra program will end effective January 17, 2022.
  • You can continue to earn and redeem your Esso Extra points at Esso stations and participating Mobil™ stations until January 17, 2022 at 11:59:59 p.m. local time.
  • Beginning January 18, 2022, you will no longer be able to earn or redeem Esso Extra points.
  • From January 18, 2022 to April 30, 2022, you will be able to convert your Esso Extra points to PC Optimum™ points*.
  • Instructions on converting Esso Extra points to PC Optimum™ points will be provided on or just prior to January 18, 2022. 

*Conditions apply. If you have not already done so, you must register your Esso Extra card on essoextra.com in order to be eligible for points conversion. Your account must also be in good standing. If you are in a joint account you must be a Master Member or Authorized Redeemer to convert your points. To protect your points, you may need to show a government-issued photo ID that matches the information on your Esso Extra profile when you convert your Esso Extra points at a station. For more details, visit the Esso Extra program Privacy Policy. Additional conditions may apply to convert your points online.

Please note that not all Mobil™ stations participate in the Esso Extra program. Visit esso.ca/find-station to see which Mobil stations offer the Esso Extra program. Once you find a station, click on ‘View station details’ and it will list the available loyalty programs under the ‘Features’ section.

Can I still use my Esso Extra card?

You can continue to use your Esso Extra card to earn points or redeem for rewards until January 17, 2022 at 11:59:59 p.m. local time.

Beginning January 18, 2022, you will no longer be able to use your Esso Extra card to earn or redeem Esso Extra points.

You will be able to convert your Esso Extra points to PC Optimum™ points from January 18, 2022 to April 30, 2022.*

If you have not taken positive steps to convert your Esso Extra points to PC Optimum points on or before April 30, 2022, you will no longer be able to convert your points, and will therefore lose the value of your Esso Extra points. Instructions on converting Esso Extra points to PC Optimum™ points will be provided on or just prior to January 18, 2022.

*Conditions apply. If you have not already done so, you must register your Esso Extra card on essoextra.com in order to be eligible for points conversion. Your account must also be in good standing. If you are in a joint account you must be a Master Member or Authorized Redeemer to convert your points. To protect your points, you may need to show a government-issued photo ID that matches the information on your Esso Extra profile when you convert your Esso Extra points at a station. For more details, visit the Esso Extra program Privacy Policy. Additional conditions may apply to convert your points online.

When will I know if a station no longer accepts the Esso Extra program? 

All stations will stop accepting Esso Extra program (earning or redeeming points) effective January 17, 2022 at 11:59:59 p.m. local time. Please check your station’s operating hours as they may close earlier on January 17, 2022.

What will happen to the points in my Esso Extra account when the program ends?

From January 18, 2022 to April 30, 2022 you can convert your Esso Extra points to PC Optimum™ points.*

If you do not convert your points during this time, your Esso Extra points balance will no longer be available at 11:59:59 p.m. local time on April 30, 2022, you will no longer be able to convert your points, and will therefore lose the value of your Esso Extra points. Instructions on converting Esso Extra points to PC Optimum™ points will be provided on or just prior to January 18, 2022.

*Conditions apply. If you have not already done so, you must register your Esso Extra card on essoextra.com in order to be eligible for points conversion. Your account must also be in good standing. If you are in a joint account you must be a Master Member or Authorized Redeemer to convert your points. To protect your points, you may need to show a government-issued photo ID that matches the information on your Esso Extra profile when you convert your Esso Extra points at a station. For more details, visit the Esso Extra program Privacy Policy. Additional conditions may apply to convert your points online.

I currently earn/redeem Esso Extra points at a Mobil stations. How does this affect me?

You can continue to use your Esso Extra card at participating Mobil stations to earn points or redeem for rewards until January 17, 2022 at 11:59:59 p.m. local time. Beginning January 18, 2022, you will no longer be able to use your Esso Extra card at participating Mobil stations.

Please note that not all Mobil stations participate in the Esso Extra program. Visit esso.ca/find-station to see which Mobil stations offer the Esso Extra program. Once you find a station, click on ‘View station details’ and it will list the available loyalty programs under the ‘Features’ section.

Esso Extra Redemption

Until when can I redeem my Esso Extra points for rewards?

Beginning January 18, 2022, you will no longer be able to earn or redeem Esso Extra points. You can continue to earn and redeem your Esso Extra points at Esso stations and participating Mobil stations until January 17, 2022 at 11:59:59 p.m. local time. Online rewards will be available until January 18, 2022 at 2:59:59 a.m. eastern time. 

Please note that not all Mobil stations participate in the Esso Extra program. Visit esso.ca/find-station to see which Mobil stations offer the Esso Extra program. Once you find a station, click on ‘View station details’ and it will list the available loyalty programs under the ‘Features’ section.

How can I redeem my Esso Extra points?

You can redeem your Esso Extra points online or at the station.

To redeem at a station, simply check your receipt to see how many available Esso Extra points you have. Then choose a reward that is available at-the-station and ask the attendant to redeem it.

Your card must be registered in order to redeem for rewards. If you have an Esso Extra card, you can register it by clicking on the "Register Your Card" link on the homepage of essoextra.com.

To protect your points, you may need to show a government-issued photo ID that matches the information on your Esso Extra profile when you redeem your Esso Extra points at a station. For more details, visit the Esso Extra program Privacy Policy.

To redeem online, log onto your account at essoextra.com and click the "Redeem Rewards" link on the navigation bar above. Choose the reward you would like to redeem and select your quantity. Once you hit the submit button, you will see a confirmation page confirming your reward order.

What rewards can I redeem for?

Visit essoextra.com for a list of rewards that will be available at the station or online until January 17, 2022. At-the-station rewards will be available until January 17, 2022 at 11:59:59 p.m. local time. Please check your station’s operating hours as they may close earlier on January 17, 2022. Online rewards will be available until January 17, 2022 at 2:59:59 a.m. eastern time.

Where can I redeem my Esso Extra points?

You can redeem your Esso Extra points at Esso stations, participating Mobil stations or on essoextra.com until January 17, 2022. At-the-station rewards will be available until January 17, 2022 at 11:59:59 p.m. local time. Online rewards will be available until January 18, 2022 at 2:59:59 a.m. eastern time.

Please note that not all Mobil stations participate in the Esso Extra program. Visit esso.ca/find-station to see which Mobil stations offer the Esso Extra program. Once you find a station, click on ‘View station details’ and it will list the available loyalty programs under the ‘Features’ section.

If you decide to convert your Esso Extra points to PC Optimum™ points, you will be able to redeem your points for eligible products at Loblaw banner grocery stores, Shoppers Drug Mart locations, and, beginning January 18, 2022, Esso stations, in accordance with the terms and conditions of the PC Optimum™ program.

I currently donate my Esso Extra points to the United Way and/or Hockey Canada Foundation, how does this impact me?

Beginning January 18, 2022, you will no longer be able to donate your Esso Extra points. You can continue to donate your Esso Extra points on essoextra.com until January 18, 2022 at 2:59:59 a.m. eastern time.

If you decide to convert your Esso Extra points to PC Optimum™ points, you will be able to donate some or all of your PC Optimum™ points to support a charitable organization.

Esso Extra Card

How long can I use my Esso Extra card for?

You can continue to use your Esso Extra card to earn points or redeem for rewards at Esso stations and participating Mobil stations until January 17, 2022 at 11:59:59 p.m. local time. Beginning January 18, 2022, you will no longer be able to use your Esso Extra card to earn or redeem Esso Extra points, but you will be able to convert* your Esso Extra points to PC Optimum™ points from January 18, 2022 to April 30, 2022. If you have not taken positive steps to convert* your Esso Extra points to PC Optimum™ points on or before April 30, 2022, you will no longer be able to convert your points, and will therefore lose the value of your Esso Extra points.

Instructions on converting Esso Extra points to PC Optimum™ points will be provided on or just prior to January 18, 2022.

Please note that not all Mobil stations participate in the Esso Extra program. Visit esso.ca/find-station to see which Mobil stations offer the Esso Extra program. Once you find a station, click on ‘View station details’ and it will list the available loyalty programs under the ‘Features’ section.

*Conditions apply. If you have not already done so, you must register your Esso Extra card on essoextra.com in order to be eligible for points conversion. Your account must also be in good standing. If you are in a joint account you must be a Master Member or Authorized Redeemer to convert your points. To protect your points, you may need to show a government-issued photo ID that matches the information on your Esso Extra profile when you convert your Esso Extra points at a station. For more details, visit the Esso Extra program Privacy Policy. Additional conditions may apply to convert your points online.

What should I do with my Esso Extra card?

If you plan to convert your Esso Extra points to PC Optimum™ points from January 18, 2022 to April 30, 2022, please keep your Esso Extra card until your points have been converted. Once the PC Optimum™ points balance has been updated, you can securely destroy your Esso Extra card. 

Can I still pick up an Esso Extra card at a station?

Esso Extra cards will be unavailable at stations beginning June 17, 2021. If you have lost your Esso Extra card and need to replace it, “Request a New Card” on essoextra.com. You must have an online account to request a new card online. Physical card replacement will be available until April 1, 2022.  

Please note that it can take approximately four weeks for your replacement card to arrive in the mail. If you have your Esso Extra card number you can add it to the Speedpass+ app so you can use a digital version of your card to earn points while you wait for the plastic card to arrive in the mail.

If you need help replacing your card, please contact our consumer care department at 1-800-567-3776 (Monday to Friday 9am to 7pm EST).

I lost my Esso Extra card, how do I replace it?

If you have lost your Esso Extra card and need to replace it, “Request a New Card” on essoextra.com. You must have an online account to request a new card online. Card replacement will be available until April 1, 2022.

Please note that it can take approximately four weeks for your replacement card to arrive in the mail. If you have your Esso Extra card number you can add it to the Speedpass+ app so you can use a digital version of your card to earn points while you wait for the plastic card to arrive in the mail.

If you need help replacing your card, please contact our consumer care department at 1-800-567-3776 (Monday to Friday 9am to 7pm EST).

Esso Extra Account

I just enrolled in Esso Extra. Was my enrollment accepted?

Yes, if you have completed the online sign-up form your enrollment has been accepted and you will receive your Esso Extra card in the mail. If you have an Esso Extra card that you picked up from an Esso station, you can register it by clicking on the "Register Your Card" link on the homepage of essoextra.com.

You can continue to use your Esso Extra card to earn points or redeem for rewards until January 17, 2022. Beginning January 18, 2022, you will no longer be able to use your Esso Extra card to earn or redeem Esso Extra points, but you will be able to convert your Esso Extra points to PC Optimum™ points from January 18, 2022 to April 30, 2022.

If you have not taken positive steps to convert* your Esso Extra points to PC Optimum™ points on or before April 30, 2022, you will no longer be able to convert your points, and will therefore lose the value of your Esso Extra points.

Instructions on converting Esso Extra points to PC Optimum™ points will be provided on or just prior to January 18, 2022.

*Conditions apply. If you have not already done so, you must register your Esso Extra card on essoextra.com in order to be eligible for points conversion. Your account must also be in good standing. If you are in a joint account you must be a Master Member or Authorized Redeemer to convert your points. To protect your points, you may need to show a government-issued photo ID that matches the information on your Esso Extra profile when you convert your Esso Extra points at a station. For more details, visit the Esso Extra program Privacy Policy. Additional conditions may apply to convert your points online. 

Can I still enrol in the Esso Extra program?

Beginning on June 17, 2021 you can no longer enrol in the Esso Extra program.

Can I still register my Esso Extra card?

Yes, if you have an Esso Extra card, you can register it by clicking on the "Register Your Card" link on the homepage of essoextra.com until April 30, 2022. Registering your Esso Extra card will allow you to redeem rewards until January 17, 2022 or log into essoextra.com to manage your account online. You must also register your card in order to convert your Esso Extra points to PC Optimum™ points from January 18, 2022 to April 30, 2022.

If you have not taken positive steps to convert* your Esso Extra points to PC Optimum™ points on or before April 30, 2022, you will no longer be able to convert your points, and will therefore lose the value of your Esso Extra points. Instructions on converting Esso Extra points to PC Optimum™ points will be provided on or just prior to January 18, 2022.

*Conditions apply. If you have not already done so, you must register your Esso Extra card on essoextra.com in order to be eligible for points conversion. Your account must also be in good standing. If you are in a joint account you must be a Master Member or Authorized Redeemer to convert your points. To protect your points, you may need to show a government-issued photo ID that matches the information on your Esso Extra profile when you convert your Esso Extra points at a station. For more details, visit the Esso Extra program Privacy Policy. Additional conditions may apply to convert your points online.

Can I still create an online Esso Extra account?

Yes, you can create an online Esso Extra account until April 30, 2022 by visiting this link. Your card must be registered before creating an online profile. By creating an online Esso Extra account, you can update your account information, check your points balance or transaction history and more - all online.

How do I cancel my Esso Extra account?

You can cancel your Esso Extra membership by contacting our consumer care department at 1-800-567-3776 (Monday to Friday 9am to 7pm EST).

How can I manage my account online?

You can create an online Esso Extra account until April 30, 2022 by visiting this link. Your card must be registered before creating an online profile. By creating an online Esso Extra account you can update your account information, check your points balance or transaction history and more - all online.

PC Optimum™ Program at Esso Stations

What are the other loyalty program options at Esso stations?

Members can earn PC Optimum™ points at Esso stations in Canada. By joining the PC Optimum™ program, members can earn PC Optimum™ points on eligible purchases at Esso stations of; gasoline or diesel fuel, eligible convenience store purchases, and car wash services. Members who are registered to receive personalized offers may also receive bonus points offers. For more details, visit pcoptimum.ca

Can I earn Esso Extra and PC Optimum™ points in the same transaction?

You can either receive PC Optimum™ points OR Esso Extra points but not both in the same transaction.

Does this announcement affect the PC Optimum™ program at Esso and Mobil stations?

You can continue to earn PC Optimum™ points at one of our 2,000+ participating Esso and Mobil stations in Canada. Beginning on January 18, 2022, you will be able to redeem your PC Optimum™ points at Esso stations for fuel and car wash rewards. Mobil stations are not participating in PC Optimum™ redemption at this time.

How do I know which stations offer Esso Extra and/or PC Optimum™?

Visit our station finder. Once you find a station, click on ‘View station details’ and it will list the available loyalty programs under the ‘Features’ section.

Speedpass+™ App

What will happen to my Speedpass+ account?

Your Speedpass+ account will not be affected when the Esso Extra program ends. If you have an Esso Extra card linked to your Speedpass+ app, you can continue to earn Esso Extra points with the Speedpass+ app until January 17, 2022 at 11:59:59 p.m. local time. You can also add your PC Optimum™ card to the Speedpass+ app to earn PC Optimum™ points.

Can I convert my Esso Extra points to PC Optimum™ points with the Speedpass+ app?

If you have added an Esso Extra card to the Speedpass+ app, your Esso Extra card barcode will still be available in the Speedpass+ app until April 30, 2022 at 11:59:59 p.m. local time. You can use this barcode to convert your Esso Extra points to PC Optimum™ points.*

*Conditions apply. If you have not already done so, you must register your Esso Extra card on essoextra.com in order to be eligible for points conversion. Your account must also be in good standing. If you are in a joint account you must be a Master Member or Authorized Redeemer to convert your points. To protect your points, you may need to show a government-issued photo ID that matches the information on your Esso Extra profile when you convert your Esso Extra points at a station. For more details, visit the Esso Extra program Privacy Policy. Additional conditions may apply to convert your points online. 

Speedpass™ Key Tag

Can I still earn Esso Extra points with my Speedpass key tag?

If you have an Esso Extra card linked to your Speedpass key tag you can continue to earn Esso Extra points where the Speedpass key tag is still accepted until January 17, 2022 at 11:59:59 p.m. local time.

The Speedpass key tag is accepted at select locations, but changes are being made to this program. For more details on these changes visit esso.ca/speedpass.

To see where the Speedpass key tag is accepted, please visit our Station Locator at esso.ca/find-station or in the Speedpass+ App, and search for “Speedpass Keytag in-store” or “Speedpass Keytag at pump”.

Esso Extra App

What will happen to the Esso Extra app?

The Esso Extra app will continue to be available until further notice. With the Esso Extra app you can continue to:

  • Scan your Esso Extra card, Esso Gift Cards, and fuel savings cards from your phone when you pay in-store
  • Track your card balances—Esso Extra, EXTRA PRIVILEGES, Esso and Mobil Gift Card, Price Privileges™
  • Receive and accept EXTRA PRIVILEGES fuel savings rewards offers
  • Redeem for online rewards and more!
Can I enrol in the Esso Extra program on the Esso Extra app?

Beginning on June 17, 2021, you cannot enrol in the Esso Extra program. If you try to enrol in the Esso Extra program using the Esso Extra app, you will receive an error message.

I have added cards (Price Privileges, Extra Privileges or Esso and Mobil Gift Card) to the Esso Extra app. What will happen to these cards when the Esso Extra app retires?

Further information will be provided soon.

Communications

Will Imperial continue to send me marketing emails after the Esso Extra program ends?

If your communication preference is set to “I agree to receive electronic updates, information and offers from Imperial Oil” Imperial will continue to send marketing emails about the Esso and Mobil brands. You can unsubscribe from emails at any time by clicking the unsubscribe link at the bottom of emails sent by Imperial.

Please note, if you are a Speedpass+ member, marketing communications preference and language preference you make to your Esso Extra profile will also reflect in your Speedpass+ profile and vice versa (if you have onboarded your Esso Extra card into Speedpass+).

I am an Esso Extra member and I saw that Esso Extra was ending at an Esso station, but have not received a communication from Imperial Oil.

We sent a communication to active Esso Extra members with an email address on file on June 17, 2021.

To ensure you receive future emails, we encourage you to register your card and create an online profile to add an email address to your account.

EXTRA PRIVILEGES retirement

Can I link an Esso Extra card to an Extra Privileges card?

Beginning on June 17, 2021 you cannot link an Esso Extra card to an Extra Privileges card.

What will happen to the EXTRA PRIVILEGES program?

The EXTRA PRIVILEGES program will end on January 17, 2022 at 11:59:59 p.m. local time. That means you will no longer be able to accept and complete personalized offers effective January 18, 2022 at 12:00:00 a.m. local time.

Until when can I earn litres on my EXTRA PRIVILEGES card?

The EXTRA PRIVILEGES program will end on January 17, 2022 at 11:59:59 p.m. local time. That means you will no longer be able to accept and complete personalized offers effective January 18, 2022 at 12:00:00 a.m. local time. Offers will continue to be sent until December 19, 2021. All offers sent to program participants will continue to be valid until the date indicated in the original offer.

Until when can I redeem litres on my EXTRA PRIVILEGES card?

Your EXTRA PRIVILEGES card has been extended to December 31, 2022. Any litres earned on or prior to January 17, 2022 can be used until December 31, 2022. You can continue to use available litres on your EXTRA PRIVILEGES card until December 31, 2022 regardless of the expiry date on the card.

What will happen to the litres on my EXTRA PRIVILEGES card?

Your EXTRA PRIVILEGES card has been extended to December 31, 2022. Any litres earned on or prior to January 17, 2022 can be used until December 31, 2022. You can continue to use available litres on your EXTRA PRIVILEGES card until December 31, 2022 regardless of the expiry date on the card. After December 31, 2022 any remaining litres on your EXTRA PRIVILEGES card will expire.

How can I check the balance on my EXTRA PRIVILEGES card?

At any time you can check the balance on your EXTRA PRIVILEGES card using this link: https://giftcards.esso.ca/balance

Can I still pick up an EXTRA PRIVILEGES card at a station?

EXTRA PRIVILEGES cards will no longer be available at stations beginning June 17, 2021.

I lost my EXTRA PRIVILEGES card, how do I replace it?

Before January 18, 2022:
If you have lost your EXTRA PRIVILEGES card and need to replace it visit this link.

Please note that it can take approximately four weeks for your replacement card to arrive in the mail. If you have your EXTRA PRIVILEGES card number you can add it to the Speedpass+ app you can use a digital version of your card while you wait for the plastic card to arrive in the mail.

If you need help replacing your card, please contact our consumer care department at 1-800-567-3776 (Monday to Friday 9am to 7pm EST).

After January 18, 2022:
Contact our consumer care department at 1-800-567-3776 (Monday to Friday 9am to 7pm EST).

Can I enrol in the EXTRA PRIVILEGES program?

Beginning on June 17, 2021 you can no longer enrol online in the EXTRA PRIVILEGES program.

Esso Extra to PC Optimum™ Points Conversion

When can I convert my Esso Extra points to PC Optimum™ points?

From January 18, 2022 to April 30, 2022 you can convert your Esso Extra points to PC Optimum™ points.

If you have not taken positive steps to convert* your Esso Extra points to PC Optimum™ points on or before April 30, 2022, you will no longer be able to convert your points, and will therefore lose the value of your Esso Extra points.

Instructions on converting Esso Extra points to PC Optimum™ points will be provided on or just prior to January 18, 2022.

*Conditions apply. If you have not already done so, you must register your Esso Extra card on essoextra.com in order to be eligible for points conversion. Your account must also be in good standing. If you are in a joint account you must be a Master Member or Authorized Redeemer to convert your points. To protect your points, you may need to show a government-issued photo ID that matches the information on your Esso Extra profile when you convert your Esso Extra points at a station. For more details, visit the Esso Extra program Privacy Policy. Additional conditions may apply to convert your points online.

Will I be able to convert a portion of my Esso Extra points balance to PC Optimum™ points?

You can only convert your entire points balance (as of January 18, 2022).* Your points balance does not include any points that may have expired.

If you have not taken positive steps to convert* your Esso Extra points to PC Optimum™ points on or before April 30, 2022, you will no longer be able to convert your points, and will therefore lose the value of your Esso Extra points. Instructions on converting Esso Extra points to PC Optimum™ points will be provided on or just prior to January 18, 2022.

*Conditions apply. If you have not already done so, you must register your Esso Extra card on essoextra.com in order to be eligible for points conversion. Your account must also be in good standing. If you are in a joint account you must be a Master Member or Authorized Redeemer to convert your points. To protect your points, you may need to show a government-issued photo ID that matches the information on your Esso Extra profile when you convert your Esso Extra points at a station. For more details, visit the Esso Extra program Privacy Policy. Additional conditions may apply to convert your points online.

How do I convert my Esso Extra points to PC Optimum™ points?

Instructions on converting Esso Extra points to PC Optimum™ points will be provided on or just prior to January 18, 2022.

I am already a PC Optimum™ member, can I convert my Esso Extra points to my existing account?

Instructions on converting Esso Extra points to PC Optimum™ points will be provided on or just prior to January 18, 2022.

I am a PC Financial Mastercard or PC Money accountholder, can I convert my Esso Extra points to my existing account?

Instructions on converting Esso Extra points to PC Optimum™ points will be provided on or just prior to January 18, 2022.

How many PC Optimum™ points will I have when I convert my Esso Extra points?

You will receive 6 PC Optimum™ points for every 1 Esso Extra point you convert. For example, if your Esso Extra points balance is 1,800 points, that will convert to 10,800 PC Optimum™ points.

What value am I getting for my Esso Extra points?

The Esso Extra to PC Optimum™ point conversion rate is roughly based on $10 of free gas using Esso Extra points (1,800 Esso Extra points) equaling a $10 value of PC Optimum™ points. The conversion of Esso Extra to PC Optimum™ points is 1 Esso Extra point converts into 6 PC Optimum™ points.

Am I getting the same value if I redeem my PC Optimum™ points at Esso stations than I would if I redeemed my PC Optimum™ points at Shoppers Drug Mart or PC Optimum™ participating grocery stores?

Yes. The redemption options that will be available at Esso stations on January 18, 2022, allow you to receive at least the same value by redeeming PC Optimum™ points at Esso stations as you would when redeeming PC Optimum™ points at Shoppers Drug Mart or PC Optimum™ participating grocery stores.

Where can I find my Esso Extra points balance?

There are several ways that you can view your Esso Extra points balance.

  • You can find your points balance on each purchase receipt
  • You can check your points balance by logging on to your account via the Esso Extra app.
  • You can check your points balance by logging on to your essoextra.com account.

Where can I see the Esso Extra points in my PC Optimum™ account once they are converted?

Instructions on converting Esso Extra points to PC Optimum™ points will be provided on or just prior to January 18, 2022.

How long do I have to convert my Esso Extra points to PC Optimum™ points?

Esso Extra members can convert their Esso Extra points to PC Optimum™ points from January 18, 2022 to April 30, 2022.

If you have not taken positive steps to convert* your Esso Extra points to PC Optimum™ points on or before April 30, 2022, you will no longer be able to convert your points, and will therefore lose the value of your Esso Extra points. Instructions on converting Esso Extra points to PC Optimum™ points will be provided on or just prior to January 18, 2022.

*Conditions apply. If you have not already done so, you must register your Esso Extra card on essoextra.com in order to be eligible for points conversion. Your account must also be in good standing. If you are in a joint account you must be a Master Member or Authorized Redeemer to convert your points. To protect your points, you may need to show a government-issued photo ID that matches the information on your Esso Extra profile when you convert your Esso Extra points at a station. For more details, visit the Esso Extra program Privacy Policy. Additional conditions may apply to convert your points online.

Do I have to be a PC Optimum™ member in order to convert my Esso Extra points to PC Optimum™ points?

Yes, you must join the PC Optimum™ program prior to converting your Esso Extra points to PC Optimum™ points. Download the free PC Optimum™ app and create an account. Or pick up a free PC Optimum™ card in store (available at participating Esso and Mobil stations, PC Optimum™ affiliated grocery stores, Shoppers Drug Mart locations) and register your card online through the PC Optimum™ app or at pcoptimum.ca.  

I’m not a PC Optimum™ member, how do I enrol?

Download the free PC Optimum™ app and create an account. Or pick up a free PC Optimum™ card in store (available at participating Esso and Mobil stations, PC Optimum™ affiliated grocery stores, Shoppers Drug Mart locations) and register your card online through the PC Optimum™ app or at pcoptimum.ca.

Do I have to convert my Esso Extra points to PC Optimum™ points?

You do not have to convert your Esso Extra points to PC Optimum™ points. You can continue to use your Esso Extra card to redeem for rewards until January 17, 2022. 

Why can’t I convert my Esso Extra points right away? Why do I have to wait to January 2022?

We are giving Esso Extra members the opportunity to earn points and/or redeem for rewards until the program ends on January 17, 2022. Beginning January 18, 2022, you will no longer be able to use your Esso Extra card to earn or redeem Esso Extra points, but you will be able to convert your Esso Extra points to PC Optimum™ points from January 18, 2022 to April 30, 2022.*

If you have not taken positive steps to convert your Esso Extra points to PC Optimum™ points on or before April 30, 2022, you will no longer be able to convert your points, and will therefore lose the value of your Esso Extra points. Instructions on converting Esso Extra points to PC Optimum™ points will be provided on or just prior to January 18, 2022.

*Conditions apply. You must register your Esso Extra card on essoextra.com in order to be eligible for points conversion. Your account must also be in good standing and if you are in a joint account you must be a Master Member or Authorized Redeemer to convert your points. To protect your points, you may need to show a government-issued photo ID that matches the information on your Esso Extra profile when you convert your Esso Extra points at a station. For more details, visit the Esso Extra program Privacy Policy. Additional conditions may apply to convert your points online.

Can I convert Esso Extra points to PC Optimum™ points via points.com?

Esso Extra points cannot be converted to PC Optimum™ points using points.com.

Are there any restrictions on converting your Esso Extra points to PC Optimum™ points?

  • You must be a PC Optimum™ member in order to convert your Esso Extra points to PC Optimum™ points. If you’re not a PC Optimum™ member, download the free PC Optimum™ app and create an account. Or pick up a free PC Optimum™ card in store (available at participating Esso and Mobil stations, PC Optimum™ affiliated grocery stores, Shoppers Drug Mart locations) and register your card online through the PC Optimum™ app or at pcoptimum.ca
  • You must register your Esso Extra card on essoextra.com in order to be eligible for points conversion.
  • Your account must also be in good standing and if you are in a joint account you must be a Master Member or Authorized Redeemer to convert your points.
  • To protect your points, you may need to show a government-issued photo ID that matches the information on your Esso Extra profile when you convert your Esso Extra points at a station. For more details, visit the Esso Extra program Privacy Policy.
  • Additional conditions may apply to convert your points online.

Further instructions on converting Esso Extra points to PC Optimum™ points will be provided on or just prior to January 18, 2022.

I am in an Esso Extra household with multiple Esso Extra accounts linked together. How will my Esso Extra points be converted to PC Optimum™?

If you are in a joint account you must be a Master Member or Authorized Redeemer to convert your Esso Extra points to PC Optimum™ points.

I am in an Esso Extra household with multiple Esso Extra accounts linked together. How many Esso Extra points will I be able to convert to PC Optimum™ points?

If you are in a joint account with a shared points balance, the Master Member and Authorized Redeemers will be able to convert the entire group’s Esso Extra points balance to PC Optimum™ points. Further instructions on converting Esso Extra points to PC Optimum™ points will be provided on or just prior to January 18, 2022.

Can I convert my Esso Extra points to PC Optimum™ points at Mobil stations?

If you are converting your points in-person you can only convert your Esso Extra points to PC Optimum™ points at Esso stations. 

I am an Esso Extra member that would like to join the PC Optimum™ program. Do I have to shop at a PC Optimum™ participating grocery store and/or Shoppers Drug Mart to benefit from the PC Optimum™ program?

By joining the PC Optimum™ program, Esso Extra members can earn PC Optimum™ points on fuel, eligible convenience store, and car wash purchases at Esso stations and, beginning on January 18, 2022, can redeem PC Optimum™ points at Esso locations for fuel and car wash rewards More information on redeeming PC Optimum™ points at Esso stations will be provided on or just prior to January 18, 2022.

Although you don’t need to shop at PC Optimum™ participating grocery stores and/or Shoppers Drug Mart locations to earn and redeem PC Optimum™ points at Esso stations, you can earn points faster by shopping fuel + heath^ & beauty + groceries.

^PC Optimum™ points cannot be earned or redeemed on pharmacy-related products and services including prescriptions, medications, other pharmacy or health care-related products or services where prohibited by law, regulation, policy, or prescription drug plans. Additional restrictions may apply. Visit www.pcoptimum.ca for full program terms and conditions.

Fleet (Esso and Mobil Business Fleet Card)

How does the end of the Esso Extra program affect the Esso and Mobil Business Fleet Card?

There are no changes being made to the Esso and Mobil Business Fleet Card program. If drivers participate in the Esso Extra program they can continue to use their Esso Extra card to earn and redeem Esso Extra points at Esso stations and participating Mobil stations until January 17, 2022 at 11:59:59 p.m. local time. Beginning January 18, 2022 at 12:00:00 a.m. local time, drivers will no longer be able to use their Esso Extra card.

Please note that not all Mobil stations participate in the Esso Extra program. Visit esso.ca/find-station to see which Mobil stations offer the Esso Extra program. Once you find a station, click on ‘View station details’ and it will list the available loyalty programs under the ‘Features’ section.

Can drivers still earn PC Optimum™ points?

Yes. Drivers can continue to earn PC Optimum™ points at Esso and Mobil stations in Canada. 

I have Esso Extra cards linked to a master account. All points earned accumulate to the master account where I can redeem for rewards for business use. Does this functionality exist with PC Optimum™?

No, this functionality does not exist with PC Optimum™. In accordance with the PC Optimum™ program Terms and Conditions, membership in PC Optimum™ is only intended for personal use and not available to corporations, businesses, charities, partnerships, enterprises or anyone other than an individual.

Fleet drivers earning PC Optimum™ points on purchases with the Esso and Mobil Business Fleet Card program will be able to redeem points for personal use only.

How does the Esso and Mobil Business Fleet Card work with PC Optimum™?

Drivers can use their personal PC Optimum™ card before paying with the Esso and Mobil Business Fleet Card. 

I’m an Esso and Mobil Business Fleet Card holder. What are the other loyalty program options at Esso stations?

Drivers can earn PC Optimum™ points at Esso and Mobil stations in Canada. By joining the PC Optimum™ program, members can earn PC Optimum™ points on eligible purchases of gasoline or diesel fuel at Esso and Mobil stations and can earn PC Optimum™ points on eligible convenience store purchases and car wash services at participating Esso stations. Members who are registered to receive personalized offers may also receive bonus points offers. For more details, visit https://www.pcoptimum.ca/essomobil.

How can I use the PC Optimum™ program to benefit my drivers/business?

The PC Optimum™ program offers your fleet drivers the opportunity to earn points in more places and greater flexibility in redeeming for free stuff. Allowing fleet drivers to earn personal PC Optimum™ points when paying with the Esso and Mobil Business Fleet Card is a benefit your company can offer to attract and retain drivers.

In addition to earning PC Optimum™ points at Esso and Mobil stations, drivers can earn points faster when they also shop at Shoppers Drug Mart and Loblaw banner grocery stores.

PC Optimum™ points can be redeemed for eligible products at over 2,500 locations of Loblaw banner grocery stores and Shoppers Drug Mart stores across the country including Real Canadian Superstore, Atlantic Superstore, City Market, No Frills, Independent, Zehrs, Loblaws, Shoppers Home Health Care and online at Loblaw-owned grocery websites, joefresh.com and  shop.shoppersdrugmart.ca. And, beginning on January 18, 2022, drivers will be able to redeem PC Optimum™ points for fuel and car wash rewards at Esso stations.

How can my fleet drivers join the PC Optimum™ program?

If not already members, drivers can enroll in PC Optimum™ to earn personal points on eligible purchases made with the Esso and Mobil Business fleet card. Download the free PC Optimum™ app and create an account. Or pick up a free PC Optimum™ card in store (available at participating Esso and Mobil stations, PC Optimum™ affiliated grocery stores, Shoppers Drug Mart locations) and register your card online through the PC Optimum™ app or at pcoptimum.ca.  

PC Optimum™ Redemption at Esso Stations

Beginning January 18, 2022 what rewards can I redeem my PC Optimum™ points for at Esso stations?

You’ll be able to redeem your PC Optimum™ points for fuel and car wash rewards. More information on redeeming PC Optimum™ points at Esso stations will be provided on or just prior to January 18, 2022.

Beginning January 18, 2022 will I be able to redeem my PC Optimum™ points at Mobil stations?

No, Mobil stations are not participating in PC Optimum™ redemption at this time. While both brands are Imperial brands, and many of the same great programs and products are available at both Esso and Mobil stations, they operate as separate brands and as such are subject to different offers and promotions.

I need further assistance, who can I call?

  • Esso Extra retirement and points conversion: 1-800-567-3776
  •  PC Optimum™ program for individual drivers and consumers: 1-866-727-6468

Esso, Esso Extra and Price Privileges are trademarks of Imperial Oil Limited, Imperial Oil licensee. Mobil and Speedpass+ are trademarks or registered trademarks of Exxon Mobil Corporation or one of its subsidiaries. Imperial Oil licensee. PC Optimum is a trademark of Loblaws Inc., used under license. Other trademarks shown are properties of their respective owners.

How do I get an Esso Extra card?

Beginning on June 17, 2021 you can no longer enroll in the Esso Extra program.

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Why should I register my Esso Extra card when it earns points with every swipe?

Only registered cards can redeem for Esso Extra rewards at the site or online. And your card must be registered to create an online profile.

You must also register your Esso Extra card to be eligible to convert your Esso Extra points to PC Optimum™ points from January 18, 2022 to April 30, 2022.

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How do I know if I need to register my card?

Go through the "Create an Online Profile" process on the Esso Extra website to verify that your card is registered to your name and address. If you are unable to set up an online profile, it may be that you have not registered your card. Click on the "Register Your Card" link to register your card.

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Can my Esso Extra card be registered with an address outside Canada?

No, unfortunately Esso Extra cards must be registered with a Canadian address.

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Is my Esso Extra card a credit card?

No, by swiping your Esso Extra card at Esso stations, you earn points that you can redeem for rewards.

Please note, you can continue to earn and redeem your Esso Extra points until January 17, 2022 at 11:59:59 p.m. local time. Beginning January 18, 2022, you will no longer be able to earn or redeem Esso Extra points.

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Is there a way for the Esso Extra website to remember my email address when I log in?

Yes, simply check the box marked "Remember my email address".

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How do I know if I have already created an online profile?

If you are unsure and want to determine if you have set up your online profile, click on either the "Forgotten Password" or the "Forgotten Email" link and follow the instructions.

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Is there a way for me to create a customized list of my favourite rewards?

Yes, simply click the star below each reward to mark it as a favourite. That reward will then automatically show up in "My Favourites" in the Redeem Rewards section. It's a quick, easy way to keep track of your must-have rewards.

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Since my Esso Extra account is linked to a family member's Esso Extra account, can we use the same email address to create an online profile?

No. There can only be one online profile per email address. Click on the "Create an Online Profile" link to create an account using a different email address.

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Why do I receive an error message when I attempt to log in?

Your error message could be triggered by any of the following:
You may not have created an online profile. Click on the "Forgotten Password" or "Forgotten Email" link and follow the instructions.

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You may be using an incorrect email address and/or password. You can confirm this by clicking on the "Forgotten Password" or "Forgotten Email" link and following the instructions.

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If you have not used your Esso Extra card in the last 12 months your card may be inactive. You will need to reactivate it by using it at an Esso station.

Is your Esso Extra account linked with your family's Esso Extra accounts? If so, has one of your family members set up their online profile and used the same email address? If so, you will need to use another email address to set up your online profile. Email addresses can only be used for one account.

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Can I change the registered cardholder's name?

No, but you can change your last name after you have registered your card and created an online profile. Simply log on to essoextra.com with your email address and password and go to the "Manage Your Account" section to make changes to your account information.

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I'm unable to register my Esso Extra card, what should I do?

Ensure you have entered all of the information correctly. Please ensure all of the mandatory fields are completed

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I am collecting points. Does this mean my card is already registered?

No, you continue to collect points even if your card is not yet registered but your card must be registered in order to redeem for rewards.

You must also register your Esso Extra card to be eligible to convert your Esso Extra points to PC Optimum™ points from January 18, 2022 to April 30, 2022.

Please note, you can continue to earn and redeem your Esso Extra points until January 17, 2022 at 11:59:59 p.m. local time. Beginning January 18, 2022, you will no longer be able to earn or redeem Esso Extra points.

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Can I use a post office box number or abbreviations when registering my card?

Please spell out the entire address (this ensures items redeemed are shipped to the correct address and avoid shipping delays). Rewards cannot be shipped to PO Box numbers.

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Can I still accumulate points without registering my card?

You can accumulate points, however, you are not able to redeem rewards or log into essoextra.com to manage your account online until your card is registered.

You must also register your Esso Extra card to be eligible to convert your Esso Extra points to PC Optimum™ points from January 18, 2022 to April 30, 2022.

Please note, you can continue to earn and redeem your Esso Extra points until January 17, 2022 at 11:59:59 p.m. local time. Beginning January 18, 2022, you will no longer be able to earn or redeem Esso Extra points.

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Do I need to be logged into my online account to register my Esso Extra card?
No, to register your Esso Extra card, click here and complete the online form.
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How do I find out how many Esso Extra points I have?
There are several ways that you can get your points balance.

  • You can find your points total on each purchase receipt
  • You can check your points total by logging on to your account via the Esso Extra app.
  • You can check your points total by logging on to your essoextra.com account.
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When do I start earning points?

Immediately. The first time you swipe your Esso Extra card, use the Esso Extra app or use your SpeedpassTM key tag or Speedpass+TM app linked to Esso Extra at Esso stations, you will earn 1 or more points for every eligible* dollar you spend.

Please note, you can continue to earn and redeem your Esso Extra points until January 17, 2022 at 11:59:59 p.m. local time. Beginning January 18, 2022, you will no longer be able to earn or redeem Esso Extra points.

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Is there a minimum purchase to earn Esso Extra points?

Yes, with the Esso Extra card, the minimum purchase for gas or any eligible* purchase at an Esso station is $1.00, including taxes.

Please note, you can continue to earn and redeem your Esso Extra points until January 17, 2022 at 11:59:59 p.m. local time. Beginning January 18, 2022, you will no longer be able to earn or redeem Esso Extra points.

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Do I earn the same number of points for all grades of Synergy gas?
No, there are different levels of points available:

Fuel Grade Points Multiplier
Regular 1 points per eligible* dollar
Extra 2 points per eligible* dollar
Supreme 3 points per eligible* dollar
SUPREME+ (if available) 4 points per eligible* dollar

Please note, you can continue to earn and redeem your Esso Extra points until January 17, 2022 at 11:59:59 p.m. local time. Beginning January 18, 2022, you will no longer be able to earn or redeem Esso Extra points.

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How can I earn more Esso Extra points?
You will earn additional points for higher-octane fuel, see the table below for information.

Fuel Grade Points Multiplier
Extra 2 points per eligible* dollar
Supreme 3 points per eligible* dollar
SUPREME+ (if available) 4 points per eligible* dollar

You can also group your points into a joint account with other Esso Extra members to earn rewards faster. Just visit the "Manage Your Account/Link with Another Card" section of the website, then complete and mail in the link form to have your cards linked to the same account. Or, call 1-800-567-3776 to link your cards.

Please note, you can continue to earn and redeem your Esso Extra points until January 17, 2022 at 11:59:59 p.m. local time. Beginning January 18, 2022, you will no longer be able to earn or redeem Esso Extra points.

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Do all my Esso purchases qualify for points?
No, some exclusions apply. See the Esso Extra Rules and Regulations for complete details.
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How do I find out how many Esso Extra points I have?

There are several ways that you can get your points balance.

  • You can find your points total on each purchase receipt.
  • You can check your points total by logging on to your account via the Esso Extra app.
  • You can check your points total by logging on to your essoextra.com account.
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Are there any new rewards that I can redeem my points for?

To see the list of current rewards, click here.

Please note, you can continue to earn and redeem your Esso Extra points until January 17, 2022 at 11:59:59 p.m. local time. Beginning January 18, 2022, you will no longer be able to earn or redeem Esso Extra points.

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Which rewards can be redeemed at-the-station and which rewards can be redeemed online?
Click here for a listing of rewards and redemption options.

Please note, you can continue to earn and redeem your Esso Extra points until January 17, 2022 at 11:59:59 p.m. local time. Beginning January 18, 2022, you will no longer be able to earn or redeem Esso Extra points.

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Can I create a customized list of my favourite rewards?
Yes, simply click the star below each reward to mark it as a favourite. The reward will then be displayed under "My Favourites" in the Redeem Rewards section. It's a quick, easy way to keep track of your must-have rewards.
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How do I redeem my Esso Extra points online?

To redeem online, log onto your account at essoextra.com and click the "Redeem Rewards" link on the navigation bar above. Choose the reward you would like to redeem and select your quantity. Once you hit the submit button, you will see a confirmation page confirming your reward order.

Please note, you can continue to earn and redeem your Esso Extra points until January 17, 2022 at 11:59:59 p.m. local time. Beginning January 18, 2022, you will no longer be able to earn or redeem Esso Extra points.

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I forgot to swipe my Esso Extra card on my last visit; can I still get my points?
Your card must be present and swiped at the time of purchase to be able to collect your points. To prevent this from happening in the future, you can link your Esso Extra loyalty card to other programs such as the Esso Extra app or Speedpass+ app. When you do this, you no longer need to swipe your card to collect your points.


         To learn more about Speedpass+, Click here.


Please note, you can continue to earn and redeem your Esso Extra points until January 17, 2022 at 11:59:59 p.m. local time. Beginning January 18, 2022, you will no longer be able to earn or redeem Esso Extra points.

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How do I redeem my Esso Extra points via the Esso Extra mobile app?
To redeem via the Esso Extra app, install the Esso Extra app on your smart phone and login to your account. Go to “Rewards” and view the “Available” rewards:
  1. Choose the reward you would like to redeem and tap “Redeem Now”
  2. Select quantity and tap the “Place My Orders” button
  3. Verify your order and address on the confirmation page.
  4. Tap “Redeem now”
  5. Your order will be confirmed and you will receive your gift card in 3-5 weeks

Please note, you can continue to earn and redeem your Esso Extra points until January 17, 2022 at 11:59:59 p.m. local time. Beginning January 18, 2022, you will no longer be able to earn or redeem Esso Extra points.

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What if I didn’t receive my e-Gift card by email?

Please check your Junk/Spam folder if your confirmation email and/or e-Gift card email did not appear in your Inbox. To prevent this from happening in the future, please add noreply@essoextra.com to your address book to ensure your e-Gift card is successfully delivered and not marked as spam.

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When will I be able to redeem my points after I have registered my Esso Extra Card?

You can redeem your Esso Extra points online or at an Esso station immediately.

Please note, you can continue to earn and redeem your Esso Extra points until January 17, 2022 at 11:59:59 p.m. local time. Beginning January 18, 2022, you will no longer be able to earn or redeem Esso Extra points.

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How do I redeem my Esso Extra points at Esso stations?

Simply check your Esso receipt to see how many available Esso Extra points you have. Then choose a reward that is available at-the-station and ask the Esso attendant to redeem it. It's that easy! Just be sure to have your Esso Extra card or Speedpass key tag handy.

Please note, you can continue to earn and redeem your Esso Extra points until January 17, 2022 at 11:59:59 p.m. local time. Beginning January 18, 2022, you will no longer be able to earn or redeem Esso Extra points.

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How do I redeem my Esso Extra points by phone?

To redeem by phone, download the Esso Extra app or just call 1-800-567-3776 and have your Esso Extra card or Speedpass key tag handy.

Please note, you can continue to earn and redeem your Esso Extra points until January 17, 2022 at 11:59:59 p.m. local time. Beginning January 18, 2022, you will no longer be able to earn or redeem Esso Extra points.

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When am I able to use my points after I have transferred points from one card to another?

You can redeem your points online or at an Esso station immediately after you have transferred your points to another card in your name.

Please note, you can continue to earn and redeem your Esso Extra points until January 17, 2022 at 11:59:59 p.m. local time. Beginning January 18, 2022, you will no longer be able to earn or redeem Esso Extra points.

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What should I do with my old card after I transfer my points and profile to a new card?

You should destroy the old card and start using your new card immediately.

Please note, you can continue to earn and redeem your Esso Extra points until January 17, 2022 at 11:59:59 p.m. local time. Beginning January 18, 2022, you will no longer be able to earn or redeem Esso Extra points.

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Can I use the transfer option to transfer my points to someone else's card?

You can only transfer points to cards that are registered to the same person with the same address. You can however link your card with another customer's card by filling out the form which can be found online. Please visit the "Manage Your Account/Link to Another Card" section of the website for more details.

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Why should I transfer my points to my other card?
When you have two or more Esso Extra cards in your name, you can consolidate all of your points onto one card (for example, lost, damaged or demagnetized cards, or if you have picked up an additional card)
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I'm unable to transfer my points; what should I do?
Confirm that you have entered all of the information correctly. Please ensure all of the mandatory fields are completed.
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Can I convert my points into cash?
No, Esso Extra points have no cash value and cannot be exchanged for cash or credit. Points can only be redeemed for Esso Extra rewards.

Please note, you can continue to earn and redeem your Esso Extra points until January 17, 2022 at 11:59:59 p.m. local time. Beginning January 18, 2022, you will no longer be able to earn or redeem Esso Extra points.

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