Esso Extra FAQs

How do I get an Esso Extra card?
You have three options:
  • Click here and fill out the form to have one mailed directly to you.
  • Install the Esso Extra app on your Smart phone. Visit  essoextra.com to learn more about the Esso Extra app.
  • You may also pick up your Esso Extra card at any Esso station and start earning points immediately.  Once you get your card, click here to register your card on the Esso Extra site or install the Esso Extra app on your Smart phone. Visit essoextra.com to learn more about the Esso Extra app.
Remember, membership is FREE.
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As of Aug. 9, 2018, members can earn PC Optimum points at participating Esso-branded stations in Canada. The program has been available at Mobil stations in Canada since the brand’s inception in the marketplace.

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  • Members can earn PC Optimum points at Mobil stations on qualifying fuel purchases. Earn rates vary by province and location and are advertised at each station.
  • Members who are registered to receive personalized offers may also receive bonus points offers.
  • Members can earn even more PC Optimum points on qualifying fuel purchases at Mobil stations located beside a Loblaw banner grocery store.
  • At select Mobil stations, excluding those located beside a Loblaw banner grocery store, PC Optimum points can also be earned on qualifying convenience store and car wash purchases.
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Members can earn PC Optimum points when paying at the pump and when paying for eligible products, including fuel in the associated convenience store as applicable. In the convenience store, customers can earn points using either the PC Optimum card or PC Financial Mastercard®, the 10-digit phone number registered to their PC Optimum account, or by scanning the PC Optimum key tag, or PC Optimum app. At the pump, customers can use their PC Optimum card, key in the phone number associated with their PC Optimum account, or pay with their PC Financial Mastercard®.

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Can my Esso Extra card be registered with an address outside Canada?

No, Esso Extra cards must be registered with a Canadian address.

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  • I have a physical PC Optimum card
    • Step 1: Insert PC Optimum card into card reader prior to entering payment card
    • Step 2: Enter payment card and follow prompts on screen
    • Step 3: Pump fuel as usual
  • I have the PC Optimum app
    • Step 1: Choose option to enter your phone number prior to entering payment card
    • Step 2: Enter the 10-digit phone number associated with your PC Optimum account and press OK
    • Step 3: Enter payment card and follow prompts on screen
    • Step 4: Pump fuel as usual
  • I have a PC Financial Mastercard®
    • Step 1: Insert PC Financial Mastercard® into card reader
    • Step 2: Follow prompts on screen to pay with the card
    • Step 3: Pump fuel as usual
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  • Add your phone number using the PC Optimum app
    • Step 1: Open up the PC Optimum app and click on “Account” on the bottom right of the app
    • Step 2: Click on “Settings”
    • Step 3: Click on “Edit Personal Information”
    • Step 4: Enter your phone number
    • Step 5: Click on “Save Changes” at the bottom of the screen
    • Step 6: Use your phone number to earn points at the pump!
  • Add your phone number using the PC Optimum website
    • Step 1: Sign in to your account on www.pcoptimum.ca and click on “Account” on the top right side of the page
    • Step 2: Click on “Settings”
    • Step 3: In the “Your Information” section, enter in your phone number
    • Step 4: Click “Save Changes”
    • Step 5: Use your phone number to earn points at the pump!

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The PC Financial Mastercard® will automatically double as the cardholder’s PC Optimum loyalty card and will be the only card needed to earn PC Optimum points at Esso and Mobil stations.

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At the pump, you will only be able to collect points with your PC Financial Mastercard® if you also use it to pay for fuel. In the convenience store, you can use the PC Financial Mastercard® to collect points, and then pay for fuel or products with any other form of payment.

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No. As the PC Financial Mastercard® also acts as your PC Optimum loyalty card, allowing all qualifying points to be earned in a single swipe, PC Optimum points are automatically accumulated when paying with the PC Financial Mastercard®. Esso Extra points cannot be earned in the same transaction as PC Optimum points.

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Is there a way for Esso Extra to remember my email address when I log on to my account?
Click on the "Forgotten Password" or the "Forgotten Email" link and follow the instructions.
Is there a way for Esso Extra to remember my email address when I log on to my account?
Click on the "Forgotten Password" or the "Forgotten Email" link and follow the instructions.
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The number of PC Optimum points earned at Mobil stations varies by province, method of payment and location. Please visit your local station for the most up-to-date earn rate.

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The number of PC Optimum points offered at Mobil stations located beside a Loblaw banner grocery store is unchanged from the rates offered prior to these stations being rebranded to Mobil™ from GasBar. Members earn PC Optimum points at an accelerated rate when purchasing fuel at Mobil stations located beside a Loblaw banner grocery store. Esso and Mobil stations that are not co-located with a PC Optimum participating grocery store offer the same number of points nationwide.

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The number of PC Optimum points earned per litre of fuel purchased does not change based on the fuel grade purchased. However, if you pay for your fuel using a PC Financial Mastercard®, you can accelerate your points earning to at least 30 points per litre, or more, all in a single swipe! Learn more at pcfinancial.ca.

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  • PC Optimum points can be earned on fuel purchases at Esso and Mobil stations including all grades of gasoline and diesel. Additionally, at Esso stations, and select Mobil stations where advertised, points can also be earned on car wash services and most convenience store purchases. 
  • PC Optimum points cannot be earned on any of the following: (i) the purchase of tobacco, lottery tickets, or alcohol, (ii) deposits (e.g., a water bottle deposit, as it is not a purchase), (iii) gift cards, prepaid card products and wireless or long distance phone cards, (iv) transit tickets and passes, event tickets and post office transactions; (v) passport photos, (vi) cash back, (vii) gifts with purchases, (viii) delivery charges (where applicable), (ix) purchases made through non-participating licensed merchants located within or adjacent to Participating Stores or Program Participants, (x) any other products or services that may not legally be offered in connection with the Program, including pharmacy-related transactions in certain provinces (see below for more information about pharmacy-related transactions), or (xi) any other products or services that we may specify from time to time or where prohibited by law.
  • In addition to the earning exclusions noted above purchases on coin operated car washes, vacuums, vehicle repairs or purchases, and air dispensers are not eligible for earning PC Optimum points at Esso and Mobil stations.
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No. The PC Optimum points you earn at Esso and Mobil stations can be redeemed at nearly 2,500 participating Loblaw banner stores and Shoppers Drug Mart/Pharmaprix stores in Canada. Some redemption restrictions apply. Visit pcoptimum.ca for details and full store list. 

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Can I still accumulate points without registering my card?
Yes, however, you are not able to redeem rewards or log into essoextra.com to manage your account online until your card is registered.
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I applied for my Esso Extra card online. Do I need to register my Esso Extra card that came in the mail?

No, your Esso Extra card was registered during the enrollment process.

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Do I need to be logged into my online account to register my Esso Extra card?
No, to register your Esso Extra card, click here and complete the online form.
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How do I find out how many Esso Extra points I have?
There are several ways that you can get your points balance.

  • You can find your points total on each purchase receipt
  • You can check your points total by logging on to your account via the Esso Extra app.
  • You can check your points total by logging on to your essoextra.com account.
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When do I start earning points?
Immediately. The first time you swipe your Esso Extra card, use the Esso Extra app or use your Speedpass linked to Esso Extra at Esso stations, you will earn 1 or more points for every eligible‡ dollar you spend.
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Do I earn the same number of points for all grades of Synergy gas?
No, there are different levels of points available:

Fuel Grade Points Multiplier
Regular 1 points per eligible* dollar
Extra 2 points per eligible* dollar
Supreme 3 points per eligible* dollar
SUPREME+ (if available) 4 points per eligible* dollar

*Some exclusions apply, including purchases of tobacco, alcohol and Esso and Mobil Gift Cards. Refer to the complete Esso Extra program rules and regulations for details at essoextra.com.

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What is the difference between 'available points' and 'points earned this purchase'?
'Available Points' are points that can be used immediately. And 'Points Earned this Purchase' are points that won't be available for use for the next 72 hours (3 days).
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How can I earn more Esso Extra points?
You will earn additional points for higher-octane fuel, see the table below for information.

Fuel Grade Points Multiplier
Regular 1 points per eligible* dollar
Extra 2 points per eligible* dollar
Supreme 3 points per eligible* dollar
SUPREME+ (if available) 4 points per eligible* dollar

*Some exclusions apply, including purchases of tobacco, alcohol and Esso and Mobil Gift Cards. Refer to the complete Esso Extra program rules and regulations for details at essoextra.com.

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Do all my Esso purchases qualify for points?
No, some exclusions apply. See Esso Extra Rules and Regulations for complete details.
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How do I find out how many Esso Extra points I have?

There are several ways that you can get your points balance.

  • You can find your points total on each purchase receipt.
  • You can check your points total by logging on to your account via the Esso Extra app.
  • You can check your points total by logging on to your essoextra.com account.
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Are there any new rewards?
Yes, new rewards are being added all the time. To see the current rewards click here.
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Which rewards can be redeemed at-the-station and which rewards can be redeemed online?
Click here for a listing of rewards and redemption options.
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Can I create a customized list of my favourite rewards?
Yes, simply click the star below each reward to mark it as a favourite. The reward will then be displayed under "My Favourites" in the Redeem Rewards section. It's a quick, easy way to keep track of your must-have rewards.
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How do I redeem my Esso Extra points online?
To redeem online, log onto your account at essoextra.com and click the "Redeem Rewards" link on the navigation bar above. From here you can view the online rewards, at-the-station rewards, or donate your rewards.

For online rewards:
  1. Choose the reward you would like to redeem, click “Redeem Now”
  2. Select an amount and hit the “Place My Orders” button
  3. Verify your order and address on the confirmation page.
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I forgot to swipe my Esso Extra card on my last visit; can I still get my points?
Your card must be present and swiped at the time of purchase to be able to collect your points. To prevent this from happening in the future, you can link your Esso Extra loyalty card to other programs such as the Esso Extra app, Speedpass, and Speedpass+. When you do this, you no longer need to swipe your card to collect your points.

         To learn more about Esso Extra app, Click here.
         To learn more about Speedpass, Click here.
         To learn more about Speedpass+, Click here.

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How do I redeem my Esso Extra points via the Esso Extra mobile app?
To redeem via the Esso Extra app, install the Esso Extra app on your smart phone and login to your account. Go to “Rewards” and view the “Available” rewards:
  1. Choose the reward you would like to redeem and tap “Redeem Now”
  2. Select quantity and tap the “Place My Orders” button
  3. Verify your order and address on the confirmation page.
  4. Tap “Redeem now”
  5. Your order will be confirmed and you will receive your gift card in 3-5 weeks
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When am I able to use my points after I have transferred points from one card to another?
Online rewards may be redeemed immediately.  Please allow up to 72 hours before attempting to make redemptions in-store.
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What should I do with my old card after I transfer my points and profile to a new card?
The old card is no longer valid once the points have been transferred and can be destroyed immediately.
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Can I use the transfer option to transfer my points to someone else's card?
No, you can only transfer points to cards that are registered with the same name and address.
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Why should I transfer my points to my other card?
When you have two or more Esso Extra cards in your name, you can consolidate all of your points onto one card (for example, lost, damaged or demagnetized cards, or if you have picked up an additional card)
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I'm unable to transfer my points; what should I do?
Ensure all mandatory fields are completed and entered correctly.
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Can I convert my points into cash?
No, Esso Extra points have no cash value and cannot be exchanged for cash or credit.
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How do I enroll in Speedpass?
You can enroll online for free. Click here to get started or pick up a Speedpass key tag Enrollment Form at any Esso or Mobil station.
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Where can I find my Speedpass member number?
Your Speedpass member number can be found engraved on the side of your Speedpass key tag. Please note, you will need to enter all of the letters and digits e.g.: A00000000.  If the number on the key tag is worn off, you can find this when you sign login to your Speedpass account.  Click here to login.
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When setting up my online profile, I'm prompted for my Esso member number. Where do I find this if I only have a Speedpass?
Simply enter the number engraved on the side of your Speedpass key tag. Please note you will need to enter all of the letters and digits e.g.: A00000000.
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