Gas Cards and Gift Cards FAQs

Where can I use my Esso and Mobil Business Cards?
At over 2,000 participataing Esso and Mobil stations across Canada and over 11,500 Esso and Mobil locations in the U.S.

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How long does it take to get approved/receive card?
All applications are reviewed within five (5) days from receipt of a complete application. Once the account is approved, cards can be embossed and issued within seven days. Customers may request expedited shipment of the cards at no additional charge.

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What is the rebate discount program for the Esso and Mobil Business Card programs?
Fuel discounts are determined by volume. Contact a sales representative for more details at 1-855-860-2978.

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What administrative fees do customers pay for the Esso and Mobil Business Card programs?
There are NO administrative fees, setup charges or annual fees with Esso and Mobil Business Cards.

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Is there a replacement fee for a lost/stolen card? And, how quickly will a notice be sent out to block purchases?
There is no charge for a replacement card. A lost card is locked out when Esso and Mobil Business Card Services is notified. Esso and Mobil Business Card Services can be reached by calling the number on the back of your card 1-855-860-2978.
Cards are mailed within three working days. Replacement cards can be sent over-night for a nominal fee. Normal replacement is up to seven days depending on mail.

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What information does the driver have to enter at the time of sale?
For the Esso and Mobil Business Card and Business Card Premier Programs, the driver must enter his or her Driver ID number. For the Esso and Mobil Business Card Premier Plus Program, they must enter their Driver ID number and Odometer reading. The driver enters the information at the time of the sale at the pump or on the PIN pad at the counter. If a driver can't remember their Driver ID number, they should contact their fleet manager.

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Can I restrict fuel purchases to diesel?
Fuel restrictions by grade and/or type, including diesel, are NOT available. You can, however, restrict purchases to fuel only and fuel/oil only.

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Can product purchases be restricted?
Yes. Choose between restricted (fuel, motor oil, top-up fluids and car washes) and unrestricted (any type of purchase and $75 limit on convenience items) cards.

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Can you limit card purchases to a daily dollar amount?
Yes. Choose between restricted (fuel, motor oil, top-up fluids and car washes) and unrestricted (any type of purchase and $75 limit on convenience items) cards.

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Will I receive invoices by mail?
This is a paperless billing program and all customers must enroll at essofleetonline.com. Once enrolled, you will receive an email notification when an invoice is ready for review and payment. Invoices are stored in PDF format online for up to the previous 13 months, so they are available for viewing, printing or saving at any time.

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Is there a restriction to the number of users I can register to use Esso Fleet Online?
No, there is no restriction to the number of users.

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Are there different levels of access or authority levels?
Yes, your company must assign a 'web contact' — who will have authority to grant access to users with the following levels: 'view', 'endorse' and 'approve'.

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What are the benefits of Speedpass key tag for Business card customers?
Speedpass is fast, easy and convenient. It is free for customers to get and to use, and drivers spend less time filling up and more time on the road. Plus it maintains same control features that you would have with the Esso and Mobil Business Cards.

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Where can I use Speedpass key tag?
You can use Speedpass key tag at the pump or in the convenience store at hundreds of participating Esso and Mobil stations across Canada. To see all the Speedpass locations in your area, go to www.essostations.ca.

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How do Esso and Mobil Business card customers enroll for Speedpass key tag?
You can enroll online for Speedpass key tag linked to your Esso and Mobil Business card by going to https://www.speedpass.ca/sign-up.

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How many Speedpass key tags can I order?
You can get as many Speedpass key tags as you have employees with Esso and Mobil Business Cards. Just like with your Esso and Mobil Business Cards, purchases made by the same driver or vehicle will be subtotaled together on your billing statement.

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What type of products can Esso and Mobil Business Card customers buy with Speedpass key tag?
Business card customers can pay for anything at Esso and Mobil stations that they can buy with their card. Some customers restrict the type of items drivers can buy with their cards; all of these restrictions will still apply with Speedpass.

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Can I redeem for Esso and Mobil Gift Cards with my Esso Extra points?
Yes. Once you've earned enough Esso Extra points for the denomination of your choice ($10, $25 or $50), you can then redeem your Esso Extra points in exchange for Esso and Mobil Gift Cards. The in-store procedure for redeeming Esso Extra points for an Esso and Mobil Gift Card is the same as redeeming for any other reward. You can also redeem for them online at essoextra.com.

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How do I pay with an Esso and Mobil Gift Card?
To pay with an Esso and Mobil Gift Card, simply insert your Gift Card into the pump just like you would do with a credit card. In-store, the Esso and Mobil Gift Card is swiped and the amount of the purchase is deducted from the Esso and Mobil Gift Card balance. You can also use up to 5 Esso and Mobil Gift Cards to complete any single transaction.

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How do I activate an Esso and Mobil Gift Card?
When you purchase Esso and Mobil Gift Cards at a service station, the station attendant activates them immediately and you can use them right away or at a later time. When you purchase Esso and Mobil Gift Cards online, you must activate them at essogiftcard.ca once they are shipped to you. Your Esso and Mobil Gift Cards can be used immediately after activation online.

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What products can I purchase with an Esso and Mobil Gift Card?
You can purchase any of the items you usually would at our stations with an Esso and Mobil Gift Card, including gas, car washes and convenience store items.

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Can I earn Esso Extra points with Esso and Mobil Gift Cards?
Yes. You can earn Esso Extra points when you make a purchase using the Esso and Mobil Gift Card as payment at participating Esso and Mobil stations. You must swipe your Esso Extra card at the time of transaction.

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Do Esso and Mobil Gift Cards contain any of my personal information?
Esso and Mobil Gift Cards do not contain any credit card or personal information. So if they get lost or stolen, no one can get access to a credit card number.

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Can a lost or stolen Esso and Mobil Gift Card be replaced?
No. Because Esso and Mobil Gift Cards are just like cash, losing your Esso and Mobil Gift Card would be the same as losing cash. Be sure to protect them, as you would cash.

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How do I check the balance of my Esso and Mobil Gift Card?
Your Esso and Mobil Gift Card balance and expiry date if applicable appears on your receipt each time you use it to make a purchase. You can also ask a station attendant to check the balance of your Esso and Mobil Gift Card.

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Do Esso and Mobil Gift Cards expire?
Esso and Mobil Gift Cards purchased after November 1, 2009 do not expire. However Esso and Mobil Gift Cards purchased prior to November 1, 2009 may have expiry dates depending upon which province the Esso and Mobil Gift Card was purchased in. Provincial Governments enacted Gift Card expiry laws at various times.

If there is an expiry date on the Esso and Mobil Gift Card you purchased, it appears on your receipt each time you use your Esso and Mobil Gift Card to make a purchase. Please note that Esso and Mobil Gift Cards not purchased directly from Esso- and Mobil-branded retail stations or online (such as Esso and Mobil Gift Cards received through promotions) may have expiry dates as permitted by all provincial laws. The expiry date on promotional Esso and Mobil Gift Cards will be clearly indicated on the face of the card.

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Can I reload my Esso and Mobil Gift Card?
No. Once the balance has been used up, the Esso and Mobil Gift Card cannot be reloaded. You will need to purchase a new Gift Card.

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Can I receive cash back for the amount of the Esso and Mobil Gift Card?
No. Esso and Mobil Gift Cards can be used to purchase goods or services but they may not be redeemed for cash.

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Do I have to spend the exact amount of my Esso and Mobil Gift Card?
No. If your purchase amount is less than the value of the Esso and Mobil Gift Card, you can apply the balance to your next purchase. If your purchase amount is greater than the gift card balance, you will need to use an additional payment method with your gift card.

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If I have multiple Esso and Mobil Gift Cards, can the balance on all cards be transferred to one card?
No. However, you can use up to 5 Esso and Mobil Gift cards to pay for an individual purchase.

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What are the payment methods to purchase Esso and Mobil Gift Cards?
When purchasing Esso and Mobil Gift Cards at Esso and Mobil retail locations you can use any of the accepted methods of payment at the station. When ordering Esso and Mobil Gift Cards online, the standard payment methods are Visa® and MasterCard®. For alternate payment methods, please speak with the Esso and Mobil Gift Card Fulfillment Specialist at 1-866-527-2677.

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What is the minimum order limit for online Esso and Mobil Gift Card purchases?
There is a minimum order limit of $250 for online purchases. There are no minimum or maximum purchase limitations at Esso and Mobil Branded retail locations other than available inventory of Esso and Mobil Gift Card.

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How long will it take my online Esso and Mobil Gift Card order to be processed?
Once you make an Esso and Mobil Gift Card order online, the Esso and Mobil Gift Card Fulfillment Specialist will contact you within 2 business days to complete your order. Delivery arrival of your order depends on where your Esso and Mobil Gift Cards are being shipped, and the shipping method used.

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What is the difference between shipping methods for online Esso and Mobil Gift Card orders?
Canada Post usually takes an average of 5 business days. The delivery time depends on the size of your order and where your order is being shipped. Alternatively, you can have them shipped by courier, and the cost depends on where your order is being shipped. Please speak with an Esso and Mobil Gift Card Fulfillment Specialist at 1-866-527-2677 for the best option.

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Is there a limit to the amount of Esso and Mobil Gift Cards that can be purchased online?
For larger orders please contact an Esso and Mobil Gift Card Fulfillment Specialist at 1-866-527-2677.

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How secure is my online Esso and Mobil Gift Card order?
Your online Esso and Mobil Gift Card order is password-protected, and the cards are not activated when shipped.

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Are there volume discounts available for online Esso and Mobil Gift Card orders?
Some orders may qualify for a discount. Please speak with the Esso and Mobil Gift Card Fulfillment Specialist at 1-866-527-2677.

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What if I have forgotten my essogiftcard.ca password?
If you have forgotten your password, simply provide your e-mail address on the www.essogiftcard.ca login page and your password will be e-mailed to you. You can also contact the Esso and Mobil Gift Card Fulfillment Specialist at 1-866-527-2677.

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Can I order Esso and Mobil Gift Cards online if I live outside of Canada?
No. International Esso and Mobil Gift Card orders cannot be processed online. If you live outside of Canada and wish to order Esso and Mobil Gift Cards, please contact the Esso and Mobil Gift Card Fulfillment Specialist at at 1-866-527-2677. Esso and Mobil Gift Cards can only be used at Esso and Mobil branded stations in Canada.

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How do Price Privileges cards work?
Price Privileges cards can be used at the pump or in-store. You will always need to have an alternate method of payment as all Price Privileges card redemptions will be a partial payment only and will not cover the full value of your purchase. The receipt will show how much you saved on fuel as well as the balance remaining on the card in cents per litre savings. Only one Price Privileges card can be used in a single transaction.

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Can the Price Privileges card cover the entire purchase amount?
No. A Price Privileges card is a fuel savings card, which provides limited discounts at an Esso or Mobil station. It is not designed to cover the entire purchase amount; therefore you must use an alternate method of payment to cover the balance due.

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Can I check the balance on my Price Privileges card?
Yes. You can check the balance on your Price Privileges card online at giftcards.esso.ca/balance. You can also check your balance in the Esso or Mobil store or on your last purchase receipt.

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What products can I purchase with a Price Privileges card?
Motor Fuels are the only products that the Price Privileges discount applies to.

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Can I earn Esso Extra points with Price Privileges cards?
Yes. Esso Extra points are earned when you make a purchase using the Price Privileges cards as partial payment. However, you must swipe your Esso Extra Card at the time of transaction.

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Can I redeem my Esso Extra points for a Price Privileges card?
Yes. Members of our Esso Extra loyalty program can redeem points for a Price Privileges Reward. Please visit essoextra.com to redeem your points. Not an Esso Extra member? Join Now.

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Do Price Privileges cards expire?
Some Price Privileges cards may expire. You can view the card expiration date at www.priceprivileges.ca or on redemption receipts if applicable.

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After the expiry date, can a Retailer honour a Price Privileges card?
No. A retailer does not have the ability to honour a Price Privileges card once it has expired.

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How secure are Price Privileges cards?
Price Privileges cards do not contain any credit card or personal information. So if they are lost or stolen, no confidential information is at risk.

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Can a lost or stolen Price Privileges card be replaced?
Yes, if your card is registered and you are able to provide your card number and have funds remaining on the card. Funds that are already spent on the card cannot be replaced. Customers should report a lost or stolen Price Privileges card to Customer Service by calling 1-800-567-3776. Customers can go online to www.priceprivileges.ca to register their card to protect their balance

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What if my Price Privileges card is defective?
Call Customer Service at 1-800-567-3776 to enquire about a replacement Price Privileges card.

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Can a Price Privileges card be reloaded at the station?
No. Once the balance has been used up the Price Privileges card cannot be reloaded with a new balance at the station.
Can a Price Privileges card be reloaded at the station?
No. Once the balance has been used up the Price Privileges card cannot be reloaded with a new balance at the station.

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How do businesses purchase Price Privileges cards?
Businesses can call 1-866-527-2677 to speak with a sales representative to learn about card options that are right for them.

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Can a Price Privileges card be used in combination with a fleet card?
If you cannot find the answer you are looking for in the above list of questions, please contact Esso Customer Service at 1-800-567-3776.

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If you cannot find the answer you are looking for in the above list of questions, please contact us below.

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