Advanced Customer Experience - ACE
0:00 [OPEN ON WHITE SCREEN. SUPERS APPEAR: IMPERIAL | ACE]
VO: Imperial Oil ACE is a suite of solutions that helps you focus on the most important needs of your business. To learn more about how to get the most out of ACE features, contact customer service.
0:08 [CUT TO A LAPTOP, TABLET AND SMARTPHONE. SUPERS APPEAR: ONE-STOP SHOP CONVENIENCE]
VO: Mobile-optimized for one-stop shop convenience, our integrated solutions include…
0:14 [CUT TO A DEVICE SCREEN WHERE WE SEE A USER INTERFACE. A SUPER APPEARS: INVOICE MANAGEMENT]
VO: …invoice management…
0:18 [CUT TO AN ANIMATION OF A STOPWATCH. A SUPER APPEARS: REAL-TIME ACCOUNT UPDATES]
VO: …real-time account updates…
0:21 [CUT TO AN ICON REPRESENTING “DOWNLOAD”. A SUPER APPEARS: DOWNLOADABLE HISTORY]
VO: …downloadable transaction history…
0:24 [CUT TO AN ANIMATION OF THREE ICONS REPRESENTING PEOPLE. A SUPER APPEARS: USER ACCESS MANAGEMENT]
VO: …and user access management.
0:26 [CUT TO A DEVICE SCREEN WHERE WE SEE SEVERAL USER INTERFACES. SUPER APPEARS: CENTRALIZED PORTAL, QUICK AND EASY BUYBACKS]
VO: ACE is a convenient, centralized portal designed with dynamic and user-friendly features that help you minimize your risk for error with quick and easy buybacks.
0:42 [CUT TO A TABLET SCREEN SHOWING USER INTERFACE. A SUPER APPEARS: SUPPLY MANAGEMENT SYSTEMS (SMS), ACCOUNT PROFILE MANAGEMENT, SERVICE REQUEST MANAGEMENT SYSTEM]
VO: Stay updated with real-time notifications on product availability and volume liftings and update your account profile quickly and easily. Because your business runs around the clock, our online service request management system is always open. We’ll also send you status emails to keep you updated on your requests.
1:00 [CUT TO AN AQUA-GREEN SCREEN. WHITE DOTS START TO APPEAR. THEN THEY START TO DISAPPEAR. SUPERS COME ON SCREEN: FAST, EASY, EFFICIENT]
VO: We understand your daily operations are complex, and that’s why we streamlined ACE for a fast, easy and efficient solution to common business challenges.
1:10 [TWO WHITE DOTS REMAIN. A WHITE LINE ANIMATES TO CONNECT THEM. THE GRAPHIC SPINS TO SHOW A LINE DRAWING OF A PERSON WEARING A CALL CENTRE HEADSET.]
VO: To learn more about how to get the most out of ACE features, contact customer service.
1:17 [CUT TO WHITE SCREEN. IMPERIAL LOGO APPEARS.]