As the situation with COVID-19 continues to evolve, Imperial is taking proactive and preventative measures to protect the health and safety of our workforce and do our part to limit the spread of the novel coronavirus in the community. The company has well-established business continuity plans in place to manage impacts related to infectious disease outbreaks. Read more

Alerts to keep you rolling

Over the last year, we changed our Operational Disruption Notifications (ODN) to offer a greater level of transparency and clarity about terminal operations. At Imperial, supply reliability remains a top priority. With this in mind, we are working to minimise terminal disruptions. However, if they do happen, we will notify you as quickly as possible.

These notifications now include information regarding:
  • Lane closures
  • Heavy traffic
  • Possible delays
  • Maintenance
  • Outages for sub-products (such as red-dyed diesel)

Because we are committed to providing timely improvements and workable solutions, we’ve updated our notification system for customers who were experiencing higher-than-normal delays at our terminals. Providing this additional information allows you, our customers, to prepare for delays that could impact your business success.

We know that your time is valuable. That’s why we continue to collaborate with our customers, enhance supply communications, improve our operations and reduce your wait time at our terminals.

These operational disruption notifications are available to all customers subscribed to ACE. Need help subscribing? Contact System Support.

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Have issues loading at the rack on weekends?
Contact our 24-hour Supply Management Support Team, dedicated to assist you with supply and loading issues. Call 1-855-LOAD-GAS or email anywhere, anytime.