As the situation with COVID-19 continues to evolve, Imperial is taking proactive and preventative measures to protect the health and safety of our workforce and do our part to limit the spread of the novel coronavirus in the community. The company has well-established business continuity plans in place to manage impacts related to infectious disease outbreaks. Read more

fuel and inspection terminal

Keeping an eye on progress

At Imperial, we continue to make improvements to our operations to minimise the time you spend in our terminals. ExxonMobil has completed a pilot project at three Chicago terminals, installing real-time video cameras to provide customers with the ability to monitor wait times via an online platform. This service allowed customers to access a view of current terminal conditions before dispatching trucks, saving valuable time.

Here is some initial feedback ExxonMobil received from pilot participants:

Customer testimonials

Customer feedback and quotes

You spoke. We listened.
By the end of 2018, Imperial will install real-time camera feeds at the Edmonton and Ottawa terminals. To make it even more convenient, we are integrating this technology within our easily accessible Customer Terminal Interface. Camera access is only granted to our customers – your privacy will not be compromised. Require access? Contact System Support.