As the situation with COVID-19 continues to evolve, Imperial is taking proactive and preventative measures to protect the health and safety of our workforce and do our part to limit the spread of the novel coronavirus in the community. The company has well-established business continuity plans in place to manage impacts related to infectious disease outbreaks. Read more

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Introducing new and improved alerts in ACE

We’ve heard your feedback, and our customer services team has updated the Advanced Customer Experience (ACE) portal to make it quicker and easier for you to use. Our new alerts system allows you to:
  • Instantly create new ACE IDs
    No more waiting days for approval of new IDs
  • Create and manage all contacts and alerts from one central hub
    No more navigating to multiple screens to create contacts and set up alerts
  • View in detail and audit the history of alerts from the same hub
    No need to visit a separate page to review alert history
  • Configure all alert types at once for multiple users
    Separate configuration no longer needed for each alert type
  • Specify products for supply event and allocation alerts
    Set up alerts specific to your needs – forecast alerts will still send for all products
  • Save your work automatically
    Manual saving no longer required
Get detailed instructions in our setup guide or visit the ACE portal to check out the updates.
Need help with ACE? Our support team can provide one-on-one training and help with ACE setup, navigation and questions. Email or call 800-265-0060 for help navigating the new updates.
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