As the situation with COVID-19 continues to evolve, Imperial is taking proactive and preventative measures to protect the health and safety of our workforce and do our part to limit the spread of the novel coronavirus in the community. The company has well-established business continuity plans in place to manage impacts related to infectious disease outbreaks. Read more

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We’re listening, and making improvements

Thanks to your feedback and suggestions, we’ve enhanced our communications system, and restructured our customer service team. It now takes 44% less time to resolve an inquiry, and 27% less time to resolve service requests.

  • Faster notification of supply-impacting events
  • Set notification preferences, to receive updates only for designated terminals
  • Greater clarity in notifications, with terminal and backup terminal details
  • Updated subject lines that indicate status, impacted terminals and affected products
  • Streamlined notification format, lets you quickly assess the impact to your business

Plus, if you need to reach our experts on the customer service team, we've made it easier with dedicated email addresses.

Stay tuned for updates on how we continue to build a better experience.

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    Reliable supply

    Through our robust, integrated network of refineries, pipelines and terminals, we strive to supply our customers with the fuels they need, where they need them.

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    Advanced Customer Experience (ACE) portal

    Log in to ACE to customize and set up your supply event and allocation alerts to meet your needs.