ACE (Advanced Customer Experience) portal support
Your business is complex and your time is valuable. Imperial ACE offers advanced fuel management tools that can make running your business easier. The ACE portal is mobile-optimized and is a convenient and easy-to-use, suite of solutions that helps you focus on the needs of your business. It enables:
- Easy management of service requests, user access and account profile
- Comprehensive truck-loading data
- At-a-glance product availability
1. Invoice and payments
See which invoices are outstanding or paid, and pull individual invoice documents and details as needed
3. Forecast review and lifting history
View your forecast with your lifting history and more accurately plan your future forecast.
2. Allocation management
View real-time terminal status and product availability, current or upcoming outages and request additional product directly from the Allocation module.
Customer Terminal Interface
Accessed directly from ACE, CTI allows users to interact with their terminals.
In addition to the 24/7 support desk, dedicated CTI setup specialists are available to handle complex issues or expedited setup requests.
- Loading assistance and troubleshooting
- Requesting/adding additional products
- CTI assistance – including driver setup, trailer certification, adding terminals and new carrier requests
- Demand forecasting and allocation inquiries
- Supply event communication information