As the situation with COVID-19 continues to evolve, Imperial is taking proactive and preventative measures to protect the health and safety of our workforce and do our part to limit the spread of the novel coronavirus in the community. The company has well-established business continuity plans in place to manage impacts related to infectious disease outbreaks. Read more

EN
×
Menu Search
This website may not be able to support Internet Explorer. Please use other compatible browsers such as Chrome or Edge for a better experience.
person using laptop

ACE (Advanced Customer Experience) portal support

Your business is complex and your time is valuable. Imperial ACE offers advanced fuel management tools that can make running your business easier. The ACE portal is mobile-optimized and is a convenient and easy-to-use, suite of solutions that helps you focus on the needs of your business. It enables:

  • Easy management of service requests, user access and account profile
  • Comprehensive truck-loading data
  • At-a-glance product availability
Supply management support (SMS)
Telephone 1-855-LOAD-GAS (1-855-562-3427)

ACE features

1. Invoice and payments

See which invoices are outstanding or paid, and pull individual invoice documents and details as needed

checkout page screenshot

3. Forecast review and lifting history

View your forecast with your lifting history and more accurately plan your future forecast.

2. Allocation management

View real-time terminal status and product availability, current or upcoming outages and request additional product directly from the Allocation module.

management distribution chart
forecast chat over years
actual and forecast chart

Customer Terminal Interface

Accessed directly from ACE, CTI allows users to interact with their terminals.

For customers:

1. Add a new carrier
2. Authorize carriers at different terminals
3. Create destinations
 

For carriers:

1. Add drivers, terminals and vehicles
2. Upload truck and transport certification documents
 

In addition to the 24/7 support desk, dedicated CTI setup specialists are available to handle complex issues or expedited setup requests.

Supply Management Support Team:
Our support team can assist customers, drivers and dispatchers 24 hours a day, 7 days a week with:
  • Loading assistance and troubleshooting
  • Requesting/adding additional products
  • CTI assistance – including driver setup, trailer certification, adding terminals and new carrier requests
  • Demand forecasting and allocation inquiries
  • Supply event communication information
Supply Management Support (SMS) is available to you 24 hours a day, 7 days a week by calling 1-855-Load Gas (1-855-562-3427) or by emailing sm-support@esso.ca
System support team contact banner
  • writing on documents

    Ease of doing business

    Whether it’s terminal wait times, customer communication or product availability, we are dedicated to making your experience faster, easier and more efficient.

    Learn more
  • imperial terminals in canada

    Terminal locator

    Find your nearest terminal or refinery and explore our robust supply network.

    Learn more
  • engineer on tablet

    EDI support

    Read frequently asked questions or get support for our Electronic Data Interchange system.

    Get EDI support