Wholesale fuel terminal

Ease of doing business  

Whether it is terminal wait times, customer communication or product availability, we want to make your experience faster, easier and more efficient. By focusing on areas that matter most to you, we work to continually enhance your experience with us across our entire supply chain.

Advanced Customer Experience (ACE)

Imperial Oil Advanced Customer Experience (ACE) is an integrated suite of solutions that helps you focus on the most important needs of your business.

Mobile-optimized for convenient one-stop shop access, ACE is a convenient, centralized portal to dynamic and user-friendly features that enhance your business experience.

We understand your daily operations are complex, and that’s why we streamlined ACE for a fast, easy and efficient solution to common business challenges. 

  • One-stop shop access: Get convenient access to your information from one centralized place.
  • Mobile access: Get 24/7 access to ACE via desktop, tablet and smartphone.
  • Easy invoice management: Download your invoice history and get a real-time view of your account.
  • Quick and easy buybacks: Minimize your risk for error by using our centralized buyback payment system.
  • Service request management: Open a service request ticket anytime and stay updated with status emails.
  • User access management: Easily set permissions according to specific criteria and security considerations, such as regions.
  • Product availability at a glance: Stay updated with real-time notifications on product availability and volume liftings.
  • Account profile management: Update your account profile quickly and easily
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Watch a short video demonstrating how we are making it easier to do business with us.
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