The Speedpass+ App FAQs

What types of phones run the Speedpass+ app?
The Speedpass+ app is available in the App Store for iPhones running iOS 9 and higher, or from Google Play™ with phones running Android 5 or higher.

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What payment types will the Speedpass+ app accept?
At this time, the Speedpass+ app accepts Visa, MasterCard, American Express, or Esso Gift Cards.

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How do I add a credit card?
Launch the Speedpass+ app. Tap the menu button in the top left corner of the screen, then tap “My Account” and select the “Wallet” tab. Tap on "Payment Methods" and then tap “Add a Credit Card". Select your preferred card from the card type dropdown and fill in all the required fields.

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What is the Speedpass+ app?
The Speedpass+ app is a mobile payment application that you can install on your smartphone in order to pay for Synergy fuel and car washes at participating Esso stations in Canada.

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Where can I use the Speedpass+ app?
The Speedpass+ app can be used at participating Esso stations in Canada.

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Is the Speedpass+ app the same as the Speedpass key tag?
The Speedpass+ app and the Speedpass key tag are two separate programs. The Speedpass+ app allows customers to pay for Synergy fuel using a smartphone, while the Speedpass key tag is a “touchless” payment device using a physical key tag to pay for Synergy fuel.

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How do I get to the main menu of the Speedpass+ app?
On the top left corner of the homepage you will see three horizontal lines. This is the Menu tab. Tapping this will take you to a list of navigational options.

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Can the Speedpass+ app be used across Canada?
Not all Esso-branded stations in Canada currently accept the Speedpass+ app. For the most current information of where the Speedpass+ app is accepted, refer to "Find Station" within the Speedpass+ app. The map will automatically update to show locations fitting your criteria. Or, go to the esso.ca/speedpassplus website for more information.

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How do I pay for fuel using the Speedpass+ app?
Once you have registered and onboarded at least one payment card, open the Speedpass+ app and select “Pay for fuel”. Then complete the simple transaction process on your smartphone.

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How does the Speedpass+ app know my location?
Imperial takes privacy very seriously, so your location will never be used without your permission. The Speedpass+ app obtains your location from your mobile phone through its geo-location feature. If your location-based services are turned on, the Speedpass+ app will be able to use it to identify which station you are at. If your location-based services are turned off, or there are network issues, you will be prompted to scan the QR code on the pump.

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What if the app doesn't recognize my location?
The Speedpass+ app will direct you to scan the QR code on the pump to determine your location.

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How do I scan the QR code?
When you are directed to scan the QR code, your phone’s camera will open automatically in the Speedpass+ app. Hold your phone two inches away from the pump, and centre the QR code on your screen. The app will scan the code once it's in view.

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How does the QR code work?
The Speeedpass+ app must be able to access the camera on your mobile phone in order to scan and read the QR code. Please ensure that this functionality is turned on when completing transactions.

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Do I still need to select my pump number when scanning the QR code?
Yes. You will be prompted to select a pump number. The next step is to authorize the pump.

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How do I select my grade of fuel?
Select as you normally would on the pump.

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Does the Speedpass+ app use my phone number?
No. The Speedpass+ app does not use your phone number.

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Do I need a data plan to use the Speedpass+ app?
Yes, you will need a data plan to use the app.

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Where is my receipt stored in the app?
Tap the menu button in the top left of the screen and select "History" to display all of your receipts. You can also choose how you would like to receive receipts by tapping the menu and selecting "My Account"; under "Settings" you will see the option to receive receipts via email, printed or both.

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Why does my receipt print when I purchase a car wash?
A receipt is automatically printed at the pump when a car wash is purchased.

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How can I contact Speedpass+ Customer Care about a general Speedpass+ app question or a technical question?
You can email us directly from the home screen; simply tap on the Menu button in the top left corner and then select "Email Us" (speedpass.plus.canada@exxonmobil.com). Alternatively, you may call us at 1-800-567-3776.

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Why did the Speedpass+ app decline the authorization of my fuel purchase?
Each credit card company has its own rules to protect its consumers from potential fraud. If you receive a decline message from the Speedpass+ app, please try contacting your credit card company.

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Can I enroll my debit account for payment within the Speedpass+ app?
At this time, debit payment is not available on the Speedpass+ app.

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Does the Speedpass+ app accept the Esso Business Fleet Card?
At this time, the Speedpass+ app does not accept Esso Business Cards.

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Can I buy a car wash by itself?
No. When using the Speedpass+ app, you can only purchase a car wash in conjunction with fuel.

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Does the Speedpass+ app sync with my Speedpass key tag?
No. The Speedpass+ app is an innovative and convenient new way to pay for fuel. It is a different program from the Speedpass key tag that stores your loyalty information and car wash codes all in one secure place.

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Can I have multiple Speedpass+ app accounts?
You will only need one account as you can onboard multiple payments cards along with your loyalty cards to the account.

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Can I use multiple payment cards (credit cards & Esso Gift Cards) in a single transaction?
You can only use one credit card or Esso Gift Card per transaction using the Speedpass+ app.

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What is the Speedpass+ My Offer promotion?
The Speedpass+ My Offer promotion allows you to earn a PRICE PRIVILEGES e-card to save 5¢/L on up to 200 L after your first three qualifying fills of 30 L or more per transaction using the Speedpass+ app.

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How do I earn the Speedpass+ promotion?
Earning the Speedpass+ promotion is easy. First, download the Speedpass+ app from the App Store (if you have an iPhone) or Google Play™ (if you have an Android phone). Then use the Speedpass+ app for your fuel and car wash purchases. After using the Speedpass+ app for your first three fuel purchases of 30 L or more per transaction, you will receive the Speedpass+ My Offer promotion.

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Do I need to have three consecutive transactions of 30 L or more in order to qualify for the Speedpass+ promotion?
No, your Speedpass+ transactions do not have to be in consecutive order to qualify for the promotion.

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Can I share my promotion with family or friends?
No, your promotion is not transferable to family or friends.

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How do I redeem my promotion from within the app?
You can redeem your promotion after you have made your first three transactions of 30 L or more per transaction with the Speedpass+ app. Once you have made the three qualifying fills, your PRICE PRIVILEGES e-card will be automatically loaded to the Wallet section of the app. Tap the menu button on the top left of the home screen, then tap "My Account" and select the wallet tab. Your reward PRICE PRIVILEGES e-card will be under "Fuel Discount Cards".

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I redeemed the My Offer promotion and continue to use the Speedpass+ app for my fuel and car wash purchases. Why have I only received one promotion?
We thank you for your continued support of the Speedpass+ program. The Speedpass+ promotion is awarded after your first three fuel purchases of 30 L or more using the app. Purchases made after these initial transactions are not eligible for the Speedpass+ promotion.

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Does the Speedpass+ My Offer promotion expire?
Yes, the Speedpass+ promotion expires on December 31st, 2017. You have until December 31st, 2017 or 90 days from when you download the app (whichever comes first) to create an account and make three qualifying fuel purchases of 30L or more to earn the PRICE PRIVILEGES e-card.

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Does the Speedpass+ promotional period end?
Yes, the Speedpass+ promotion expires on December 31st, 2017. You have until December 31st, 2017 or 90 days from when you download the app (whichever comes first) to create an account and make three qualifying fuel purchases of 30L or more to earn the PRICE PRIVILEGES e-card.

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What are the differences between the Speedpass+™ and Esso Extra™ apps?
The Speedpass+ app allows customers to pay for Synergy™ fuel and car washes at the pump using a smartphone. The Esso Extra app lets you earn points when you pay in-store and redeem rewards on your phone, plus get personalized fuel saving offers.

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When should I use each app at an Esso station?
Use the Speedpass+ app to pay for fuel and car washes and earn loyalty rewards at the pump. If you are in-store, just scan your digital barcode of your Esso Extra card or Aeroplan Miles card, and earn your Esso Extra points or Aeroplan Miles. You can also redeem your Esso Extra points, Esso Gift Cards, fuel savings cards in-store by scanning the digital barcode of these cards in the Speedpass+ app.

Use the Esso Extra app to scan your Esso Extra card, Esso Gift Cards, and fuel savings cards from your phone when you pay in-store. It’s everything you need to earn points and redeem rewards, right at your fingertips!

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What are the benefits of having both apps?
The Speedpass+ app is the faster way to pay at the pump, and it keeps a history of your receipts and car washes.

The Esso Extra app is the easier way to track your Esso card balances – Esso Extra, EXTRA PRIVILEGES, Esso Gift Card, PRICE PRIVILEGES – receive and accept fuel savings offers, redeem for online rewards and more.

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How do I earn Esso Extra points or Aeroplan Miles when I use the Speedpass+ app?
When you sign up for Speedpass+ app, you can earn Esso Extra points or Aeroplan Miles when making qualifying purchases at participating Esso stations. Simply indicate which loyalty program you'd like to link to your account and start earning Esso Extra points or Aeroplan Miles for great rewards.

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Can I change the loyalty program that's linked to my Speedpass+ app account?
Yes. You can change the loyalty program linked to your Speedpass+ app within the Wallet tab of "My Account". If you have both an Esso Extra and an Aeroplan Card, you can choose which card you would like to make your default loyalty card.

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Do I still need to keep my Esso Extra and/or Aeroplan Cards?
Yes. At Esso stations that do not accept Speedpass+, you will need to swipe your Esso Extra or Aeroplan Card in order to collect your Esso Extra points or Aeroplan Miles. The Esso Extra barcode is also stored within the Speedpass+ app. When viewing the card in the Loyalty section of the app, turn your device 90 degrees to landscape orientation and the barcode will appear.

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Can I use the Speedpass+ app to redeem Esso Extra rewards at Esso stations?
Simply check your Esso receipt to see how many available Esso Extra points you have. Then choose a reward that is available at the station, and ask the Esso attendant to scan the digital copy of the Esso Extra card that is displayed on the Speedpass+ app for the redemption.

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Can I redeem my Esso Extra points outdoors through the Speedpass+ app?
Currently, you cannot redeem your Esso Extra points in the Speedpass+ app itself.

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Can I use the Speedpass+ app to redeem my Aeroplan Miles?
No. Aeroplan Miles cannot be redeemed at Esso stations. Please visit aeroplan.com to redeem your Aeroplan Miles and to find a complete list of travel rewards.

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Can I use the Speedpass+ app to collect Esso Extra points or Aeroplan Miles even if I don’t pay with my Speedpass+ app?
Yes. You can use your Speedpass+ app to earn Esso Extra points or Aeroplan Miles in-store. You can scan the digital barcode of the Esso Extra or Aeroplan Card that is displayed in the Speedpass+ app, and then present your payment method for your purchases.

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How do I display the barcode image of my loyalty card within the app?
On the home screen of the app, tapping the card icon in top right hand corner of the app will display the Loyalty card images. You can also view your Loyalty cards by tapping the menu button then "Loyalty".

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I enrolled in the Esso Extra program through my Speedpass+ app, will I still receive a plastic loyalty card?
Yes. All new Esso Extra members will be mailed a plastic Esso Extra card, regardless of the enrollment method. You can use the card at Esso stations that don’t support the Speedpass+ app.

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Why do I receive an error message when I attempt to onboard my Esso Extra number for loyalty?
Your error message could be triggered by any of the following:
  • Esso Extra card not registered: Verify that your Esso Extra card is registered by visiting www.essoextra.com/pages/register_your_card.aspx. Ensure you have entered all of the information correctly and verify that all of the mandatory fields are completed.
  • Entering an Esso Extra member number: Ensure you are entering the 18-digit Esso Extra member number printed on the front of your card that starts with 601777.
  • Expired Esso Extra Card: If you have not used your Esso Extra card in the last 12 months your card may be inactive. You will need to reactivate it by using it at an Esso station prior to entering it into the app.

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Can I continue to earn Esso Extra points and Aeroplan Miles in addition to the points already being received from my credit card? 
Yes. All Speedpass+ app users can continue to earn Esso Extra points and Aeroplan Miles along with the points already being received from your credit cards.

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How secure is the app?
The Speedpass+ app has security standards in place to ensure all data is kept private and secure. The initial set-up process includes customer authentication steps to confirm the validity of the customer and credit card. You can also add an optional Security Code (Passcode) by going to "My Account" then "Settings" which will be prompted every time you pay for fuel initiated from the Speedpass+ app on your phone. If you are using the Apple Watch app, you will not be prompted for the passcode to pay for fuel.

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Is it safe to use my cell phone at the pump?
Independent research has shown that smartphone technology can be used safely for pump payment. We don’t recommend making calls while fueling your vehicle.

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How is my credit card information stored on the Speedpass+ app?
All your information is stored in a secure environment.

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How do I set up the Apple Watch with the Speedpass+ app?
Ensure that you have the Speedpass+ app on your Apple Watch. On your phone, you must have a valid Speedpass+ account with a valid method of payment. For optimal performance, we recommend you use the latest Apple Watch OS.

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How can I pay for fuel using the Apple Watch with the Speedpass+ app?
Ensure that you are signed into a Speedpass+ account with a valid method of payment on your phone. At the pump, open the Speedpass+ app on your Apple Watch and click “Pay for Fuel”.

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Do I need to have my phone with me to pay for fuel using the Apple Watch with the Speedpass+ app?
You must have your phone within bluetooth proximity to the Apple Watch. You must have the Speedpass+ app downloaded and signed into your Speedpass+ account on your phone in order to pay for fuel using the Speedpass+ app with your Apple Watch.

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Can I change my method of payment from the Speedpass+ watch app?
When using the Apple Watch to pay for fuel, you will only be able to use your default payment method. If you want to change the default method of payment, you need to change your payment method default in the My Account / Wallet / Payment Methods section of the Speedpass+ app on your phone.

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Can I use my Speedpass+ watch app with Esso Extra or Aeroplan?
The Speedpass+ Apple Watch app will use your default loyalty in the Speedpass+ phone app. If you want to change the default loyalty, you need to change your loyalty default in the My Account / Wallet / Loyalty section of the Speedpass+ app on your phone.

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Can I use my Speedpass+ watch app with a Fuel Discount card (e.g. PRICE PRIVILEGES card)?
The Speedpass+ Apple Watch app will use your default Fuel Discount card in the Speedpass+ phone app. If you want to change the default Fuel Discount card, you need to change your Fuel Discount card default in the My Account / Wallet / Fuel Discount Cards section of the Speedpass+ app on your phone.

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What if I am having performance delays using the Apple Watch with the Speedpass+ app?
The Apple Watch with the Speedpass+ app works best with the latest Apple Watch OS. Please update your Apple Watch OS to help reduce performance delays.

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