Clause as it read formerly Revised clause, as of August 1, 2017
1.1 Subject to these rules, Esso Extra Points (the "Points") are awarded to participants in the Program ("Members") for eligible purchases at participating Esso Stations. Points are also awarded for purchases from other vendors using the RBC® Esso Visa card. Subject to these rules, Points may be redeemed by Members for rewards. 1.1 Subject to these rules, Esso Extra Points (the "Points") are awarded to participants in the Program ("Members") for eligible purchases at participating Esso Stations. Subject to these rules, Points may be redeemed by Members for rewards.
1.4 Members must be resident in and have a mailing address in Canada. Members must hold either an Esso Extra Card or an RBC® Esso Visa card. Members may only accrue Points to one account, which may be either an individual or joint account. Only individuals may be Members. 1.4 Members must be resident in and have a mailing address in Canada. Members must hold an Esso Extra Card. Members may only accrue Points to one account, which may be either an individual or joint account. Only individuals may be Members.
3.1 Base Points are awarded to Members who, at participating Esso Stations, purchase eligible goods and services using: (a) their RBC® Esso Visa card; (b) any other method of payment in conjunction with the Esso Extra Card; or (c) an Esso Speedpass™ linked to an Esso Extra card or membership. For base Points to be awarded, the RBC® Esso Visa card, the Esso Extra Card or the Esso Speedpass must be used at the time of purchase before the sale is completed. Points awarded under 3.1(a) will be accumulated during the billing period and will be registered and available for redemption as of the RBC® Esso Visa card statement billing date. Unless otherwise stipulated, Points awarded under 3.1 (b) will be registered and available for redemption as of the last processing period (will usually take up to 72 hours). In certain situations (e.g. statutory holidays) system operations may delay this timing. 3.1 Base Points are awarded to Members who, at participating Esso Stations, purchase eligible goods and services using: (a) any method of payment accepted at participating Esso Stations in conjunction with the Esso Extra Card; or (b) an Esso Speedpass™ or Speedpass +™ (“Speedpass”) linked to an Esso Extra Card or membership. For base Points to be awarded the Esso Extra Card or the Speedpass must be used at the time of purchase before the sale is completed. Unless otherwise stipulated, Points awarded under 3.1 will be registered and available for redemption as of the last processing period (will usually take up to 72 hours). In certain situations (e.g. statutory holidays) system operations may delay this timing.
3.3 Subject to any exceptions noted in these rules, at participating Esso Stations, bonus Points may be awarded for the following purchases: (a) three (3) bonus Points for each full dollar (excluding cents) spent in each completed transaction for Supreme+ grade gasoline; (b) two (2) bonus Points for each full dollar (excluding cents) spent in each completed transaction for Supreme grade gasoline; (c) one (1) bonus Point for each full dollar (excluding cents) spent in each completed transaction for Extra grade gasoline. 3.3 Subject to any exceptions noted in these rules, at participating Esso Stations, bonus Points may be awarded for the following purchases: (a) three (3) bonus Points for each full dollar (excluding cents) spent in each completed transaction for Esso Supreme+™ grade gasoline; (b) two (2) bonus Points for each full dollar (excluding cents) spent in each completed transaction for Esso Supreme™ grade gasoline; (c) one (1) bonus Point for each full dollar (excluding cents) spent in each completed transaction for Esso Extra™ grade gasoline.
3.6 At participating Esso Stations, Points will NOT be awarded for: (a) some cash transactions at isolated terminals including coin- operated car washes and other similar types of circumstances; (b) the purchase of alcoholic beverages or tobacco products; (c) cash advances; (d) the purchase Esso Gift Cards (but Points will be awarded in accordance with these Rules when Esso Gift Cards are redeemed); (e) bottle deposits; or (f) specific transactions that do not comply with additional unpublished limitations Imperial has implemented to attempt to minimize fraud. The fraud limitations referred to in 3.6(f) are not publicized because publication would assist a fraudster. A Member that makes a Commercial Transaction at Esso branded stations in the same transaction in which an Esso Extra loyalty card is swiped cannot earn more than 750 base Points in a single transaction and no more than 3,000 Points in a single transaction. With the exception of Commercial Transactions, Members cannot earn more than 250 base Points in a single transaction and no more than 1,000 Points in a single transaction. For non-gasoline, single-item purchases at participating Esso Stations greater than $150.00, Points will be awarded only at Imperial's sole discretion. Any transactions, purchases, advances or deposits not addressed in 3.6 or by the exclusion in 3.8 will be referred to as a purchase of an eligible good or service or an eligible purchase. 3.6 At participating Esso Stations, Points will NOT be awarded for: (a) some cash transactions at isolated terminals including coin- operated car washes and other similar types of circumstances; (b) the purchase of alcoholic beverages or tobacco products; (c) cash advances; (d) the purchase Esso Gift Cards (but Points will be awarded in accordance with these Rules when Esso Gift Cards are redeemed); (e) bottle deposits; or (f) specific transactions that do not comply with additional unpublished limitations Imperial has implemented to attempt to minimize fraud. The fraud limitations referred to in 3.6(f) are not publicized because publication would assist a fraudster. A Member that makes a Commercial Transaction at Esso branded stations in the same transaction in which an Esso Extra loyalty card is swiped cannot earn more than 750 base Points in a single transaction and no more than 3,000 Points in a single transaction. With the exception of Commercial Transactions, Members cannot earn more than 250 base Points in a single transaction and no more than 1,000 Points in a single transaction. For non-gasoline, single-item purchases at participating Esso Stations greater than $150.00, Points will be awarded only at Imperial's sole discretion. Any transactions, purchases, advances or deposits not addressed in 3.6 will be referred to as a purchase of an eligible good or service or an eligible purchase.
3.8 For purchases of goods and services made with the RBC® Esso Visa card from vendors other than participating Esso Stations, the Member will earn one (1) base Point from the Royal Bank for each dollar spent (rounded to the nearest dollar) in each billing period. The detailed rules addressing the base Points addressed in this section are set by the Royal Bank. However, Points will not be awarded for cash advances or service fees and other similar charges. Points referred to in this section will be accumulated during the billing period and will be registered and available for redemption as of the RBC® Esso Visa card statement billing date. Clause deleted.
3.10 Imperial will not send statements to Members setting out their Point totals (see 3.11 and 3.14). However, RBC® Esso Visa cardholders will receive their Point total (excluding Points that are accumulated in any joint account that is linked using the process described in 2.1) in their monthly RBC® Esso Visa card statement. Points indicated on the RBC® Esso Visa card statement will be deemed to be correct, unless otherwise determined by Imperial. 3.9 Imperial will not send statements to Members setting out their Point totals (see 3.10 and 3.13).
3.12 If a Member believes a Point discrepancy exists, he or she should call the Customer Service and Support Centre (1-800-567-3776) within 30 days of becoming aware of the possible discrepancy. If Points were not properly issued or registered, Imperial reserves the right to refuse to issue, register or honour any Points, or if registered, to cancel Points (see 5.13). 3.11 If a Member believes a Point discrepancy exists, he or she should call the Customer Service and Support Centre (1-800-567-3776) within 30 days of becoming aware of the possible discrepancy. If Points were not properly issued or registered, Imperial reserves the right to refuse to issue, register or honour any Points, or if registered, to cancel Points (see 5.12).
3.20 In the event of a lost or stolen RBC® Esso Visa card, the Member should contact Royal Bank as outlined in the RBC Royal Bank Cardholder Agreement. Clause deleted.
3.21 In the event of a lost or stolen Esso Speedpass, the Member should contact Imperial immediately as outlined in the Esso Speedpass Terms and Conditions. 3.19 In the event of a lost or stolen Speedpass, the Member should contact Imperial immediately as outlined in the Speedpass Terms and Conditions.
4.1 In the case of an individual account, and subject to the other limitations in these Rules, the Member is the only person entitled to redeem Points. Only Points that are registered at the time of redemption may be redeemed. When a Member has sufficient available Points and wants to redeem them for a reward selected from items available in the current Loyalty brochure, the Member must either: (a) for On-Site Rewards (these are rewards that are available at participating Esso stations), present his or her Esso Extra card, their RBC® Esso Visa card or his or her Esso Speedpass to an Esso attendant at a Participating Esso Station and ask the attendant for the reward (the Esso attendant will then proceed to redeem the reward instantly, subject to availability of the reward at that Esso station, and the Member's total Points will be reduced by the amount required to obtain the reward); or (b) for other rewards (these are rewards that are not available at participating Esso stations): (i) call the Customer Service and Support Centre (1-800-567-3776); or (ii) access the Esso Extra Program website (www.essoextra.com). Once positive identification of the Member satisfactory to Imperial is made, the Member's total Points will be reduced by the amount required to obtain the reward and the reward will be sent to the Member, subject to availability of the reward at the redemption site. Please allow approximately 6 to 8 weeks for receipt of reward. 4.1 In the case of an individual account, and subject to the other limitations in these Rules, the Member is the only person entitled to redeem Points. Only Points that are registered at the time of redemption may be redeemed. When a Member has sufficient available Points and wants to redeem them for a reward selected from items available in the current Loyalty brochure, the Member must either: (a) for On-Site Rewards (these are rewards that are available at participating Esso stations), present his or her Esso Extra card or his or her Speedpass to an Esso attendant at a Participating Esso Station and ask the attendant for the reward (the Esso attendant will then proceed to redeem the reward instantly, subject to availability of the reward at that Esso station, and the Member's total Points will be reduced by the amount required to obtain the reward); or (b) for other rewards (these are rewards that are not available at participating Esso stations): (i) call the Customer Service and Support Centre (1-800-567-3776); or (ii) access the Esso Extra Program website (www.essoextra.com). Once positive identification of the Member satisfactory to Imperial is made, the Member's total Points will be reduced by the amount required to obtain the reward and the reward will be sent to the Member, subject to availability of the reward at the redemption site. Please allow approximately 6 to 8 weeks for receipt of reward.
4.2 A Member, Master Member or "Authorized Redeemer" (as defined in 4.4) may visit the Points.com website and exchange Points for other loyalty program Points. They may also exchange their Points for “RBC Reward Points”. In order to begin exchanging Esso Extra Points with RBC Reward points, Esso Extra members must first spend $250 on eligible purchases at Esso stations to earn a minimum of 250 base Esso Extra Points. 4.2 A Member, Master Member or "Authorized Redeemer" (as defined in 4.3) may visit the Points.com website and exchange Points for other loyalty program Points.
4.4 For a joint account, when the account has sufficient available Points and the Master Member or an Authorized Redeemer wants to redeem them for a reward selected from the current Loyalty brochure, the Master Member or Authorized Redeemer must either: (a) for On-Site Rewards (these are rewards that are available at participating Esso stations), present his or her Esso Extra card, his or her RBC® Esso Visa card or his or her Esso Speedpass to an Esso attendant at a Participating Esso Station and ask the attendant for the reward (the Esso attendant will then proceed to redeem the reward instantly, subject to availability of the reward at that Esso station, and the joint account's total Points will be reduced by the amount required to obtain the reward); or (b) for other Rewards (these are rewards that are not available at participating Esso stations): (i) call the Customer Service and Support Centre (1-800-567-3776); or (ii) access the Esso Extra Program website (www.essoextra.com). Once positive identification of the Member satisfactory to Imperial is made, the joint account's total Points will be reduced by the amount required to obtain the reward. Each Member in the joint account will have a proportionate reduction (based on the amount of contributions made to the joint account) of their contributed Points to the account. A reward will then be sent to the Master Member or Authorized Redeemer who redeemed the Points, subject to availability of the reward at the redemption site. Please allow approximately 6 to 8 weeks for receipt of reward. 4.4 For a joint account, when the account has sufficient available Points and the Master Member or an Authorized Redeemer wants to redeem them for a reward selected from the current Loyalty brochure, the Master Member or Authorized Redeemer must either: (a) for On-Site Rewards (these are rewards that are available at participating Esso stations), present his or her Esso Extra card, or his or her Speedpass to an Esso attendant at a Participating Esso Station and ask the attendant for the reward (the Esso attendant will then proceed to redeem the reward instantly, subject to availability of the reward at that Esso station, and the joint account's total Points will be reduced by the amount required to obtain the reward); or (b) for other Rewards (these are rewards that are not available at participating Esso stations): (i) call the Customer Service and Support Centre (1-800-567-3776); or (ii) access the Esso Extra Program website (www.essoextra.com). Once positive identification of the Member satisfactory to Imperial is made, the joint account's total Points will be reduced by the amount required to obtain the reward. Each Member in the joint account will have a proportionate reduction (based on the amount of contributions made to the joint account) of their contributed Points to the account. A reward will then be sent to the Master Member or Authorized Redeemer who redeemed the Points, subject to availability of the reward at the redemption site. Please allow approximately 6 to 8 weeks for receipt of reward.
4.8 The Member is not required to pay any additional consumer taxes upon redemption of a reward. In some instances, the Member may be required to pay a bottle or can deposit for the selected reward (see also 5.6). 4.8 The Member is not required to pay any additional consumer taxes upon redemption of a reward. In some instances, the Member may be required to pay a bottle or can deposit for the selected reward (see also 5.7).
5.5 By receiving a reward, the Member releases Imperial, its partners and affiliates and their respective advertising and promotional agencies, the independent judging organization, and Royal Bank of Canada from all liability. Imperial is not responsible for lost or stolen rewards. 5.5 By receiving a reward, the Member releases Imperial, its partners and affiliates and their respective advertising and promotional agencies, and the independent judging organization from all liability. Imperial is not responsible for lost or stolen rewards.
5.6 The Member must inform Imperial of any change in his or her address by calling the Customer Service and Support Centre (1-800-567-3776) or update his/her address using www.essoextra.com. Imperial will have no liability for lost, delayed or misdirected mail, or any consequences thereof. Imperial is not responsible for delay or failure of Points to be recorded or registered. 5.6 The Member must inform Imperial of any change in his or her mailing address and email address by calling the Customer Service and Support Centre (1-800-567-3776) or update his/her address using www.essoextra.com. Imperial will have no liability for lost, delayed or misdirected mail, or any consequences thereof. Imperial is not responsible for delay or failure of Points to be recorded or registered.
5.11 Personal information provided by the Member in their application for an: Esso Extra Card; RBC® Esso Visa card; Esso Speedpass; or provided subsequently (excluding information gathered or available from the use of the RBC® Esso Visa card from vendors other than participating Esso Stations), is maintained in a separate file for the purposes of Imperial promotions and the marketing of goods and services by Imperial alone or in conjunction with other third parties. The Member's file is located at the offices of Imperial's representative currently located in Toronto, Ontario. Only Imperial employees and its duly authorized representatives who have a need to access the Member's file in carrying out their responsibilities will have such access. The Member has a right to access the personal information contained in their file. The Member's participation in this Program shall constitute consent to Imperial's continued maintenance of the Member's file and to sharing of information in the Member's file with third parties for the purposes set out above. A limited amount of your personal information, which may include your name, Esso Extra member number, address and postal code, may also be shared with Esso agents, dealers, distributors or any company with an ongoing business relationship with Imperial Oil for the purpose of ensuring the legitimate participation in the Esso Extra program and investigating suspected fraud relating to the use of Esso Extra cards or payment devices that include Esso Extra benefits such as the RBC® Esso Visa or Speedpass. If the Member wishes to access, request a correction or have Imperial discontinue maintenance of his or her file, or to withdraw his or her consent to the use or disclosure of information in his or her file, or to make a complaint or inquiry you should write to Imperial Oil, 165 University Ave., Suite A-450, Toronto, Ontario, M5H 3B8 or call 1-800-567-3776. 5.11 Personal information provided by the Member in their application for an: Esso Extra Card; Speedpass; or provided subsequently, is maintained in a separate file for the purposes of Imperial promotions and the marketing of goods and services by Imperial alone or in conjunction with other third parties. The Member's file is located at the offices of Imperial's representative currently located in Toronto, Ontario. Only Imperial employees and its duly authorized representatives who have a need to access the Member's file in carrying out their responsibilities will have such access. The Member has a right to access the personal information contained in their file. The Member's participation in this Program shall constitute consent to Imperial's continued maintenance of the Member's file and to sharing of information in the Member's file with third parties for the purposes set out above. A limited amount of your personal information, which may include your name, Esso Extra member number, address and postal code, may also be shared with Esso agents, dealers, distributors or any company with an ongoing business relationship with Imperial for the purpose of ensuring the legitimate participation in the Program and investigating suspected fraud relating to the use of Esso Extra Cards or payment devices that include Esso Extra benefits such as Speedpass. If the Member wishes to access, request a correction or have Imperial discontinue maintenance of his or her file, or to withdraw his or her consent to the use or disclosure of information in his or her file, or to make a complaint or inquiry you should write to Imperial Oil, 165 University Ave., Suite A-450, Toronto, Ontario, M5H 3B8 or call 1-800-567-3776.
5.13 Program ownership resides with Imperial. Imperial reserves the right to transfer the operation of the Program to a successor company or a third party. The Program and these rules are governed by Ontario law and the laws of Canada applicable therein. 5.13 Program ownership resides with Imperial. Imperial reserves the right to transfer the operation of the Program to a successor company or a third party. With respect to Members residing outside the Province of Quebec, the Program and these rules are governed by Ontario law and the laws of Canada applicable therein. With respect to Members residing in the Province of Quebec, the Program and these rules are governed by Quebec law and the laws of Canada applicable therein.

For the complete Esso Extra program rules, visit essoextra.com.

   

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