As the situation with COVID-19 continues to evolve, Imperial is taking proactive and preventative measures to protect the health and safety of our workforce and do our part to limit the spread of the novel coronavirus in the community. The company has well-established business continuity plans in place to manage impacts related to infectious disease outbreaks. Read more

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Customer Satisfaction Survey Results

A big thank you to our Commercial Fuels customers who shared their feedback on doing business with Imperial in our 2019 Customer Satisfaction Survey!

We’re happy to share that you reported positive experiences with:

  • Your sales account managers
  • Sales representatives during supply disruptions
  • Fuel supply performance

You also pointed out several opportunities for improvement. Specifically, you suggested enhancing our volume allocation process, terminal communications and our customer service.

We will continue to communicate how we’re using your insights to make improvements and build a better customer experience.

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